Pricing and Packages

Define your solution packages and pricing structure. This information will be used to determine funding eligibility and support levels for SME customers.

Follow Your Existing Invoice Structure:

• Your packages should generally follow your existing invoice structure and pricing unless it does not meet our invoice requirements standards.

• Unit prices should not be raised from your current market rates. Deviating from your established pricing structure or increasing unit prices will result in a longer evaluation process as additional clarifications and justifications will be required.

Qualifying Cost Determination:

• Please note that there is no guarantee that the qualifying cost will match your proposed pricing.

• The methodology for determining qualifying costs is not disclosed to maintain the integrity of the evaluation process and prevent manipulation of the system.

Package Requirements

Number of Packages: You must create a minimum of 1 package and a maximum of 5 packages for your solution.

Currency: All pricing must be in Singapore Dollars (SGD). If you use USD pricing, you must provide an explanation in the remarks section and include supporting documents to justify why SGD pricing cannot be used.

Creating Your Packages

For each package, you'll need to provide:

Basic Package Information:

• Package name (should be clear, descriptive, and concise without including the solution name - focus on the package tier or features, e.g., "Basic", "Standard", "Professional", "Premium")

• Number of users (from 1 to unlimited)

Package Ordering: Arrange your packages from smallest to largest based on number of users or other applicable denominators (e.g., storage capacity, features included).

Package Components: Each package can include up to five types of components:

• Software: Licensing fees, subscription costs, software modules

• Hardware: Physical equipment or devices (note: hardware support may be limited)

  • Hardware components may not be supported under most solution categories.

• Professional Services: Implementation, Data Migration, consulting services

• Training: User training, administrator training

• Others: Any additional services or components not covered above. Note that support may not be provided

Component Details: For each component, specify:

• Description of the item or service (must include all mandatory solution requirements modules based on your solution requirement category)

  • Take note: You are strongly encouraged to visit https://services2.imda.gov.sg/ctoaas to view the pre-approved packages of your solution category as reference

• Unit of measurement (e.g., per license, per year, per man day, per man hour, per user, per month, per device, per setup)

  • Take note: Per man day/per man hour should be used for Professional Services and Training

• Unit Cost (must be justified by past invoices or, if your solution is a reseller product, provide a MSRP price list)

• Quantity required

• Subtotal (automatically calculated)

If you need clarification on what hardware is supported or have some idea on how to structure your packages, visit https://services2.imda.gov.sg/ctoaas to view pre-approved packages.

Sample invoice and quotation requirements

Please attach the following documents for your most complex package (the one with the most line items):

Required Attachments: • Sample quotation of your most complex package (Maximum file size: 10 MB) • Sample invoice of your most complex package (Maximum file size: 10 MB)

Document Requirements:

• Package details - Clearly state the package name in the document body

• Currency - If quoting in non-SGD currency, clearly indicate which currency you're using

• Complete pricing breakdown - Include all details exactly as proposed (components, descriptions, modules, unit of measurement, unit prices, subtotals). Do not remove or simplify anything as we do word to word matching.

• Unit of measurement - If your system cannot display UOM in a separate field, include it in the description (example: "UOM: Per Man Day, Unit Price: $1,000")

• Standard company format - Use your typical company letterhead, payment terms, subtotal, GST percentage (if applicable), total amount, quotation valid till, quotation/invoice number, date, terms and conditions(if any)

These sample documents should reflect exactly how you would quote and invoice us if awarded the contract.

Important Reminder

Press Save Draft periodically. Information is not saved automatically.