📖Terms and Conditions and Guide

Please familiarise yourself with these two important documents to stay compliant to the program:

• Annex 1- Terms & Conditions to understand important guidelines and obligations as a vendor (Updated 1st May 2025)

• Annex 2- Guide for program policy information. (Updated 22 Oct 2025)

Q: What are the consequences of breaching the programme's terms and conditions?

A: The consequences will depend on the severity of the breach. Depending on the outcome of our assessment, you may face suspension or termination. If you have any concerns or would like to clarify a specific situation, please do not hesitate to reach out to us.

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Q: If I have received a suspension or termination, can I make an appeal?

A: Yes, you may submit an appeal if you have new evidence or information that was not previously considered. Please note that our decisions are made after careful assessment, and appeals will only be reviewed if substantiated by new supporting evidence.

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Q: How can I make an appeal for a suspension or termination?

A: To submit an appeal, please prepare the necessary supporting documents and reply directly to the suspension or termination letter you have received. Ensure that your appeal clearly outlines the grounds for your request and is accompanied by any new evidence or information to support your case.