# Terms and Conditions and Guide

Please familiarise yourself with these two important documents to stay compliant to the program:

* Annex 1- [Terms & Conditions ](https://www.imda.gov.sg/-/media/imda/files/programme/smes-go-digital/pre-approval-of-icm-vendors-solutions/vendor-resources/sgd-pre-approved-tnc-ver5-1-annex-1.pdf)to understand important guidelines and obligations as a vendor (Updated 1st May 2025)
* Annex 2- [Guide ](https://go.gov.sg/sgdpaguide)for program policy information. (Updated 22 Oct 2025)

{% hint style="warning" %}
**Q: What are the consequences of breaching the programme's terms and conditions?**

**A:** The consequences will depend on the severity of the breach. Depending on the outcome of our assessment, you may face suspension or termination. If you have any concerns or would like to clarify a specific situation, please do not hesitate to reach out to us.

***

**Q: If I have received a suspension or termination, can I make an appeal?**

**A:** Yes, you may submit an appeal if you have new evidence or information that was not previously considered. Please note that our decisions are made after careful assessment, and appeals will only be reviewed if substantiated by new supporting evidence.

***

**Q: How can I make an appeal for a suspension or termination?**

**A:** To submit an appeal, please prepare the necessary supporting documents and reply directly to the suspension or termination letter you have received. Ensure that your appeal clearly outlines the grounds for your request and is accompanied by any new evidence or information to support your case.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://preapproval-guide.imda.gov.sg/pre-approval-guide/terms-and-conditions-and-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.