# FAQ
Find answers to common questions about vendor onboarding and post-approval processes in our FAQ sections below.
**Q: My solution is a proven solution used by many MNCs, Governments Agencies, and/or enterprises from other countries for many years, but I do not have any local SME customers.**
**Can I submit my solution for pre-approval?**
**Can I submit Satisfied Customer Survey from my MNC, Government Agencies, or enterprise clients from other countries?**
A: We understand your solution has a strong track record internationally. However, to ensure the solution works well in the local context, we require references from Singapore SME customers specifically.
To qualify, you'll need:
1. At least 5 Singapore SME customers
2. These local SMEs must have used your solution for minimum 6 months
We encourage you to build up your local customer base and apply once you meet these requirements
***
**Q: I do not have an official website that showcases my solution. Will I meet the requirements?**
**A:** No, having a functional website that showcases your solution is a mandatory requirement. If you do not currently have one, you will need to set up a website before you are able to meet this requirement. We encourage you to ensure your website is live and accurately reflects your solution prior to submitting your application.
***
**Q: How long must the satisfied SMEs be using my solution before they are qualified to fill up the Customer Satisfaction Survey?**
A: The 5 customers must have used your solution for at least 6 months and are still using the solutions as at the date of your submission.
***
**Q: My Solution is a Software-as-a-Service (SaaS) that anyone in the world can sign up and use, including SMEs in Singapore. I have more than 5 satisfied Singapore SME customers. My company can provide 24x7x365 customer support (phone support and email) from outside Singapore. Can I submit my solution for pre-approval?**
A: We are unable to pre-approve solution vendors that have no presence in Singapore. You must either setup a local office, or partner a local reseller to offer your solution.
Your local office or partner may submit the solution for pre-approval if it meets all the mandatory requirements stated in the vendor self-assessment checklist.
***
**Q: My solution meets the requirements of multiple solution categories, what should I do?**
A: If your solution meets the mandatory requirements of multiple solution categories, you may choose to submit multiple submissions for your solution to be pre-approved under the respective solution categories.
Each submitted submission must come with its own set of supporting document as specified in the checklist, such as 5 satisfied customer surveys and past customer invoices.
***
**Q: My solution is widely utilised by SMEs in many industries but it is not listed in any of the solution categories. Is my solution eligible to be pre-approved under SMEs Go Digital programme?**
A: Pre-approval under the programme is only available for solutions that align with our supportable solution categories with published solution category requirements under "[Identify suitable solution category](/pre-approval-guide/stage-1-vendor-self-assessment/identify-suitable-solution-category.md)". We are unable to consider applications for solutions that fall outside these established categories.
***
**Q: I am unable to fulfil one of the mandatory requirements in the solution category requirements. Is there any workaround or alternative way to fulfil it? Should I still apply despite not being able to meet this?**
**A:** Unfortunately, there are no workarounds for mandatory requirements — all mandatory requirements must be fully met without exception. We would advise against submitting an application until you are able to fulfil all mandatory requirements, as incomplete applications will not be accepted. If you are unsure about a specific requirement, you are welcome to reach out to us for clarification before applying.
***
**Q: Is hardware bundled within packages applicable for grant?**
A: Generally, hardware costs are not eligible for grant support. However, there are specific exceptions where specialised hardware is essential for the solution to function properly.
These exceptions only apply when the hardware is an integral component of the solution and necessary for its core functionality. Regular computer hardware, general-purpose devices, or optional accessories are not eligible for grant support.
***
**Q: I am a reseller of a proven solution (e.g. SAP Business One, Xero, Quickbooks, etc.) and it is already pre-approved under PSG, can I still participate in the programme?**
A: Yes, you can participate in the SMEs Go Digital Programme as a reseller, even if the solution you offer is already pre-approved under the programme by another vendor. Here's what you need to know:
**Our evaluation considers two key aspects:**
* The solution's proven track record
* Your company's capability to provide quality service support
**Requirements for participation:**
* You must be an authorised reseller of the solution
* You need to demonstrate your ability to provide comprehensive support services
* All standard onboarding requirements must be fulfilled
**Important points to note:**
* Multiple vendors can be approved for the same solution
* Each vendor is evaluated independently based on their own merits
* Your service support capabilities are as important as the solution itself
We encourage you to submit your application with documentation showing your partnership status and service support capabilities.
***
Q: **My Company does not require audited financial statement, would Management Accounts be sufficient for submission?**
A: Yes. Please provide the endorsed management accounts with company stamp and ACRA director’s signature.
***
Q: **My Company is incorporated for less than 1 year, can I submit financial statement of the parent company instead?**
A: We understand you are part of a larger organisation. However, to ensure each pre-approved vendor can independently support SMEs, we need to assess your company's own track record and financial standing.
Your company will need to:
1. Be incorporated for at least 18 months
2. Submit your own financial statements
We encourage you to apply once your company meets these requirements. This helps ensure you're well-positioned to serve our local SMEs.\
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Q: **How does IMDA assess if my company is financially stable?**
A: IMDA evaluates financial stability using two key financial metrics. To be eligible for pre-approval under the programme, your company must meet both of the following criteria:
1. Net Positive Equity
* Formula: Total Assets - Total Liabilities > 0
* This must be demonstrated in your latest financial statement
* Indicates your company has more assets than liabilities
2. Current Ratio
* Formula: Current Assets ÷ Current Liabilities ≥ 1
* Measures your company's ability to pay short-term obligations
* A ratio of 1 or higher shows you have sufficient liquid assets to cover immediate liabilities
These requirements help ensure that participating companies have the financial capacity to deliver and support their solutions effectively. Please ensure your submitted financial statements clearly show these metrics.
***
Q: **Is there a minimum requirement for local shareholding in my company to be eligible?**
A: There is no requirement regarding the percentage of local shareholding.
***
Q: **How do I contact IMDA if my solution does not fit into any existing solution category?**
A: If you have an innovative solution that does not match any existing categories, please provide the information via this [form](https://form.gov.sg/68117f6fa667a54847523fd2).
***
**Q: Is it still necessary to attend a Vendor Briefing to take part in this programme?**
**A:** No, the mandatory Vendor Briefing requirement was removed in 2025. In its place, you may refer to the Pre-Approval Onboarding Guide at to get started at your own pace.
***
**Q: What is SMEs Go Digital Day event?**
**A**: SMEs Go Digital Day is the flagship event organized by the Infocomm Media Development Authority (IMDA) designed to help small and medium enterprises (SMEs) in Singapore grow and scale through technology.
The past event was held on Tuesday, 7 October 2025, at Suntec Singapore Convention & Exhibition Centre.
Here are the key takeaways of what the event offers:
1. Discovery of Digital Solutions Attendees can explore over 200 IMDA pre-approved business solutions. These tools are curated to help businesses:
Reduce operational costs.
Streamline daily operations.
Enhance cybersecurity protections.
Improve overall customer experience.
2. Focus on AI and GenAI A major highlight of the event is the exploration of Artificial Intelligence (AI) and Generative AI (GenAI). The event showcases specific AI solutions that can help SMEs boost sales, engage customers more effectively, and increase productivity.
3. Grant Support The event emphasizes that many of the solutions on display are eligible for grant support, making it more affordable for SMEs to adopt new technologies.
4. Real-World Learning The event features sessions where business owners can hear directly from other SMEs and tech partners. These discussions focus on:
Real-world use cases of digital adoption.
How to overcome specific business challenges using technology.
Practical strategies for increasing sales and driving growth.
In short: It is a one-stop platform for SME owners to find subsidized digital tools, learn about the latest tech trends like AI, and network with industry peers to accelerate their digital transformation.
***
**Q:Will there be another SMEs Go Digital Day in 2026?**
**A**: Yes. You can find out information about **SMEs Go Digital 2026** via
***
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