📋Eligibility criteria
Learn about the eligibility criteria for pre-approval.
ICM Vendors with ready solutions that are market proven for SMEs must meet the following criteria to apply for SMEs Go Digital Pre-Approval.
Assessment area
Pre-Approval criteria
ICM Vendor has proven track record with SMEs for the solution
• At least 5 SMEs* who have used the solution for a minimum period of 6 months, and are currently still using the solution.
• There must be no negative feedback from Customer Satisfaction Survey.
• ICM Vendor must be registered in Singapore.
• ICM Vendor's company must have been incorporated for a minimum of 18 months.
*Note: SMEs must not be from subsidiaries nor affiliated companies. SMEs must be from your solution's target sector. Click here to understand how to fulfill the SME track record requirement.
ICM Vendor provides adequate resources to support local SMEs
• At least 5 SME customers have indicated that they are satisfied with the ICM Vendor’s service.
• ICM Vendor must be able to offer at least 8 hours x 5 weekdays of post-sales support via on-site/teleconference and be reachable 24/7 via email/contact form.
ICM Vendor is financially stable
• ICM Vendor must have a positive net equity in the latest financial year.
• The current ratio derived from the latest financial year (current assets divided by current liabilities) must be greater than or equal to 1.
ICM Vendor has good track record with government agencies.
• ICM Vendor must have satisfactory track record with government agencies.
• ICM Vendor is not suspended from being considered for pre-approval due to breaches or non-compliances.
ICM Vendor has a fully operational professional website that provide details of the solution.
• Functional Website URL
Assessment area
Pre-Approval criteria
Solution has a proven track record of helping SMEs achieve an increase in productivity.
• At least 5 SME customers have indicated achieving 15%* or more productivity gain from using the solution.
*Note: For Built Environment Sector, the productivity gain indicated must be at least 20%.
Solution is affordable for SME adoption.
• At least 5 SME customers have indicated that they are satisfied with the ICM Vendor’s solution price.
Solution must meet SMEs’ needs.
• At least 5 SME customers have indicated that they are satisfied with quality of the ICM Vendor’s solution.
• Solution must satisfy all criteria in the relevant solution checklist.
FAQ
Q: What if I cannot meet one or more of the onboarding criteria?
A: Please do not proceed with your application until all criteria are met. If you have specific concerns, you may submit them through our enquiry form.
Interested to become a pre-approved vendor?
Submit your details to help us know you better. Select the "Tell us more about your company and solution" option.
Starting from 1 October 2025, the SMEs Go Digital Pre-Approval System will be unavailable for:
New applications to become a pre-approval vendor
Change requests to make changes to existing contract
Please ensure that you submit any applications or change requests before 1 October 2025. Applications and change requests submitted before this date will continue to be processed.
From 1 October onwards, you may register your interest via the link Registration (please select “Tell us more about your company and solution”). We will notify you nearer to the date when the system resumes, for you to submit your applications and change requests.
You may access FAQ on this announcement.
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