# Eligibility criteria
ICM Vendors with ready solutions that are market proven for SMEs must meet all the vendor and solution criteria to apply for SMEs Go Digital Pre-Approval.
### Vendor Eligibility Criteria
1. **ICM Vendor has proven track record with SMEs for the solution**
* At least [5 SMEs](/pre-approval-guide/stage-2-vendor-application/preparing-submission/create-new-draft-submission/customer-references.md)\* who have used the solution for a minimum period of 6 months, and are currently still using the solution.
* There must be no negative feedback from Customer Satisfaction Survey.
* ICM Vendor must be registered in Singapore.
* ICM Vendor's company must have been incorporated for a minimum of 18 months.
*\*Note: SMEs must not be from subsidiaries nor affiliated companies. SMEs must be from your solution's target sector. Click* [*here* ](/pre-approval-guide/stage-2-vendor-application/preparing-submission/create-new-draft-submission/customer-references.md)*to understand how to fulfill the SME track record requirement.*
2. **ICM Vendor provides adequate resources to support local SMEs**
* At least 5 SME customers have indicated that they are satisfied with the ICM Vendor’s service.
* ICM Vendor must be able to offer at least 8 hours x 5 weekdays of post-sales support via on-site/teleconference and be reachable 24/7 via email/contact form.
3. **ICM Vendor is financially stable**
* ICM Vendor must have a positive net equity in the latest financial year.
* The current ratio derived from the latest financial year (current assets divided by current liabilities) must be greater than or equal to 1.
4. **ICM Vendor has good track record with government agencies.**
* ICM Vendor must have satisfactory track record with government agencies.
* ICM Vendor is not suspended from being considered for pre-approval due to breaches or non-compliances.
5. **ICM Vendor has a fully operational professional website that provide details of the solution.**
* ICM Vendor must have a functional Website URL
### Solution Eligibility Criteria
1. **Solution has a proven track record of helping SMEs achieve an increase in productivity.**
* At least 5 SME customers have indicated achieving 15%\* or more productivity gain from using the solution.
*\*Note: For Built Environment Sector, the productivity gain indicated must be at least 20%.*
2. **Solution is affordable for SME adoption.**
* At least 5 SME customers have indicated that they are satisfied with the ICM Vendor’s solution price.
3. **Solution must meet SMEs’ needs.**
* At least 5 SME customers have indicated that they are satisfied with quality of the ICM Vendor’s solution.
* Solution must satisfy all criteria in the relevant solution category requirements
{% hint style="warning" %}
FAQ
**Q: What if I cannot meet one or more of the onboarding or eligibility criteria?**
**A:** Please do not proceed with your application until all criteria are met. If you have specific concerns, you may submit them through our enquiry [form](https://go.gov.sg/pareginterest). You are strongly encouraged to reach out to us.
{% endhint %}
{% hint style="success" %}
Interested to become a pre-approved vendor?
[Submit](https://go.gov.sg/pareginterest) your details to help us know you better. Select the "Tell us more about your company and solution" option.
Starting from 1st December 2025, we have launched a new [Vendor Management Portal ](https://services2.imda.gov.sg/VMP)for Pre-Approval Application.
{% endhint %}
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