# Invoices Requirement

This page outlines the specific invoice documentation needed for your pre-approval process.

**What We Need** Past invoices used to bill reference customers that demonstrate your service delivery capabilities.

**Required Invoice Components** Your invoice structure must clearly show:

* Software licenses (This should be reflected for the majority of solution categories except full professional services categories such as e-commerce, digital marketing)
* Hardware (if applicable)
* Implementation services/professional services
* Training

**Invoice Type Requirements** Submit first deployment invoices only. Do not provide maintenance, renewal, or monthly subscription billing invoices unless requested by the reviewing officer.

**Company Entity Requirements** Invoices must be billed under your registered vendor company entity. If there has been a name change, submit related ACRA proof documentation.

**Reference Sample** A sample invoice is provided below to guide your submission format. Refer to the invoice content and ensure all required components are included. You can refer to [SMEs Go Digital](https://smesgodigital.gov.sg/) Platform to see how other vendors structure their packages and invoice content formatting.

**Why This Matters** These invoices help us evaluate your pricing structure and service delivery approach as part of the pre-approval assessment.

**Reminder**: Ensure your reference customer fulfils the [requirements ](/pre-approval-guide/stage-1-vendor-self-assessment/requirements-of-satisfied-customer.md)for the selected solution category you are applying for.

<figure><img src="/files/6qHtNtklxC9jnSLulgcJ" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Q: My current invoice is not in the exact required format, but the individual cost items such as software, professional services, and training are individually priced. Can it still be accepted?**

**A:** Yes, it can. While we prefer invoices to follow the specified format, we are able to accept invoices that do not strictly conform to it, provided the individual cost items and their respective prices are clearly reflected.

**Q: My current invoices have prices that are lumped together. For example, I offer an entire package at $8,000 with no breakdown of individual cost items. Can it still be accepted?**

**A:** No. A breakdown of cost items is required, as we need to assess cost reasonableness across each component — namely Software, Professional Services, and User Training. Invoices that do not reflect this breakdown will not be accepted.
{% endhint %}


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