Director Change Process
The company director listed serves as the official signatory for all new contracts. Update this information whenever director changes occur in ACRA.
If you have received a notification from us to perform a change of director or if you are initiating a change of director, please follow these steps.
Click on Change Request
After clicking Change Request, please note that a draft will be created. If you navigate away to other functions and later return to Company Profile, you can click View Draft to access your saved draft. Alternatively, you can click Delete Draft if you no longer wish to make any changes.
Select the Director that has been pre-populated
Note that change request Record IDs beginning with "U" indicate company profile change requests, helping you distinguish them from solution change requests.
Select the Company Director who will perform the LOA acceptance
These fields are updated automatically once a week, but only if the selected director's information has changed or if the director has been removed from records.
Wait for Evaluation
The officer in charge will evaluate the change and either approve it if no clarifications are needed or seek additional information if required.
If clarifications are required, you will receive an email notification to login. Please expand this section and read the clarification notes.
Q: Why is the "Submit for Approval" button greyed out even though I have selected the Company Director Name?
A: Please check your company's financial information. During the company profile change request, the system will check that your company's financial information is current and up-to-date.
Follow the instructions here.
Please click on "Financial Information" in the Company Profile. You need to upload the latest financial document. If you have negative equity or your current ratio is below 1.0, you will need to provide additional financial information and documents to support your application. Once you have uploaded the latest financial document and provided any additional required information, you will be able to proceed with your submission.
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