# Vendor Guideline and Compliance You are strongly encouraged to read the [Program and Terms and Conditions section](/pre-approval-guide/terms-and-conditions-and-guide.md) to understand how to stay compliant. a. **5 Do's and Don'ts of a SMEs Go Digital Pre-Approved Solutions Vendor**\ You should familiarise with the [Do's and Don'ts of a SMEs Go Digital Pre-Approved Solutions (482.63KB)](https://www.imda.gov.sg/-/media/imda/images/content/news-and-events/impact-news-2024/04/icm/5-dos-and-donts-of-a-smes.pdf) contract.
### 5 Do's and Don'ts for Pre-Approved Solutions Vendors Note: This list is non-exhaustive. For the comprehensive list of requirements, please refer to the official [IMDA Pre-Approval Guide: Terms & Conditions](https://preapproval-guide.imda.gov.sg/pre-approval-guide/terms-and-conditions-and-guide). To stay compliant with the Terms & Conditions of the IMDA Pre-Approval programme, vendors must adhere to the following: #### 1. Incentives and Rebates * DON'T: Vendors should not offer any incentives such as rebates, cashbacks, gifts in kind, loans, or credit facilities. * NOTE: Rebates may include heavily discounted or free-of-charge hardware, credits, or additional modules. #### 2. Application Involvement * DON'T: Vendors should not be directly involved in the Productivity Solutions Grant (PSG) applications or claims submissions. This process must be handled by the SME applicant to ensure transparency. #### 3. Service Delivery * DO: Vendors must ensure their service delivery team keeps to customer commitments and delivers services in accordance with Annex 3 (the agreed-upon solution specifications). #### 4. Marketing Guidelines * DO: Vendors are reminded to comply strictly with advertising and marketing guidelines set by IMDA. They must not misrepresent the grant or the pre-approval status. #### 5. Documentation Accuracy * DO: Vendors should issue invoices and quotations that match exactly with the details provided in Annex 3. Consistency in documentation is required for successful grant claims. b. **Impersonation: A Serious offense for Pre-Approved Vendors**\ You should understand that [impersonating as SMEs (575.45KB)](https://www.imda.gov.sg/-/media/imda/images/content/news-and-events/impact-news-2024/04/icm/impersonation---a-serious-offense-for-psg-vendors.pdf) to make enquiry on Business Grant Portal applications will warrant a suspension or termination. Vendors must not impersonate anyone else during the grant process. * Prohibited Action: An employee of a pre-approved vendor calling or writing to EnterpriseSG (Enterprise Singapore) while pretending to be the SME applicant. * Purpose of Restriction: Vendors are not allowed to pose as their clients to seek clarifications or check application statuses from processing officers.
{% hint style="warning" %} **Q: What are the consequences of breaching the programme's terms and conditions?** **A:** The consequences will depend on the severity of the breach. Depending on the outcome of our assessment, you may face suspension or termination. If you have any concerns or would like to clarify a specific situation, please do not hesitate to reach out to us. *** **Q: If I have received a suspension or termination, can I make an appeal?** **A:** Yes, you may submit an appeal if you have new evidence or information that was not previously considered. Please note that our decisions are made after careful assessment, and appeals will only be reviewed if substantiated by new supporting evidence. *** **Q: How can I make an appeal for a suspension or termination?** **A:** To submit an appeal, please prepare the necessary supporting documents and reply directly to the suspension or termination letter you have received. Ensure that your appeal clearly outlines the grounds for your request and is accompanied by any new evidence or information to support your case. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://preapproval-guide.imda.gov.sg/maintaining-your-contract-status/how-to-keep-my-status-as-a-pre-approved-vendor/vendor-guideline-and-compliance.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.