💡Change Request Process

Learn how to make a change request for your solution packages, solution category requirements, solution information.

You may initiate a Change Request based on changes to its commercial offering, programme policy amendments, and/or any other matters. Such Change Requests will be assessed based on supporting documents provided by the SMEs Go Digital Pre-Approval Vendor.

If your change request is for company profile such as UEN or company name, refer to this section.

A Change Request is subjected to approval and once approved, the changes will be published on the government website(s).

To initiate a change request, follow these steps:

1. Login to Vendor Management Portal

2. Select "Approved Solutions"

3. Click "Your solution name" where status = "Active"

1. Click "Change Request"

2. Navigate to the section where you wish to make the changes.

Only these sections can be changed:

• Solution Information and Details - For changes related to Solution Name, Description, Mode of Payment, free trial availability, website URL, additional supporting document

• Solution Category Requirements - For changes related to software such as ability to meet a new requirement that was previously mark as "No".

• Pricing and Packages Changes - For changes related to price adjustments or additional/reduction of package scope. Visit this section to understand the best practices.

1. State the Reason for Change. Please provide as much details as possible for us to understand what has been changed.

2. Fields that cannot be changed will be greyed out. Only fields with white background can be amended. Proceed to make changes and provide justifications for the changes..

3. Click for "Submit Change Request"

• If the button is grayed out, please navigate to Solution Category Requirements to fill up missing fields.

1. Our officer will first review your submission, and then contact you if clarifications, amendments or additional supporting documents are needed. You can also view the requested information through "Comments and Clarifications". Please provide all requested documentation and make all changes by the given deadline.

2. Once all changes are approved, you will receive an addendum with the updated price packages. The revised packages will be published on the online portals on the go-live date.

TIPS:

You will need to provide supporting documents to support your change.

a. Price change: Invoice to support the price change or if this is a COTs solution, proof of new price changes

b. Others: Any supporting document that can justify the change

Change request is subject to review and approval.

How to communicate that you have completed all the clarifications/changes requested?

1) In Vendor Management Portal, go to the application dashboard, select the application ID with status "Revisions required" and make the relevant changes required. After the changes are done, type a message in the Comments and Clarifications box and press "Submit".

2) Reply to the e-mail sent by the officer-in-charge. Please do not send any attachments via e-mail unless requested by officer-in-charge.

Take note that once you pressed "Re-submit", you will not be able to make any changes to the submission until the officer-in-charge "sends back" the submission.