💡Change Request Process

Learn how to make a change request for your solution packages.

You may initiate a Change Request based on changes to its commercial offering, programme policy amendments, and/or any other matters. Such Change Requests will be assessed based on supporting documents provided by the SMEs Go Digital Pre-Approval Vendor.

A Change Request is subjected to approval and once approved, the changes will be published on the government website(s).

To initiate a change request, follow these steps:

1. Login to SGDPAS Portal (SMEs Go Digital | Online Login)

2. Select "My solution"

3. Click "Your solution name"

4. Scroll to "Letter of appointment"

5. Click "Change Request"

6. Submit for "IMDA review"

7. Our officer will first review your submission, and then contact you if clarifications or additional supporting documents are needed. Please provide all requested documentation by the given deadline.

8. Once all changes are approved, you will receive an addendum with the updated price packages. The revised packages will be published on the online portals on the go-live date.

TIPS:

You will need to provide supporting documents to support your change.

a. Price change: Invoice to support the price change or if this is a COTs solution, proof of new price changes

b. Others: Any supporting document that can justify the change

Change request is subject to review and approval.

How to communicate that you have completed all the clarifications/changes requested?

1) In SGDPAS, go to the application and make the relevant changes. After the changes are done, type a message in the Remarks box and press "Communicate".

2) Reply to the e-mail sent by the officer-in-charge. Please do not send any attachments via e-mail unless requested by officer-in-charge.

Take note that once you pressed "Communicate", you will not be able to make any changes to the submission until the officer-in-charge "sends back" the submission.