# Change Request Process
You may initiate a Change Request based on changes to its commercial offering, programme policy amendments, and/or any other matters. Such Change Requests will be assessed based on supporting documents provided by the SMEs Go Digital Pre-Approval Vendor.
If your change request is for company profile such as UEN or company name, refer to this [section](/maintaining-your-contract-status/how-to-keep-my-status-as-a-pre-approved-vendor/change-request-process/uen-or-company-name-change-process.md).
A Change Request is subjected to approval and once approved, the changes will be published on the government website(s).
To initiate a change request, follow these steps:
1. Login to Vendor Management Portal
2. Select "Approved Solutions"
3. Click "Your solution name" where status = "Active"
4. Click "Change Request"
5. Navigate to the section where you wish to make the changes.
**Only these sections can be changed:**
* **Solution Information and Details** - For changes related to Solution Name, Description, Mode of Payment, free trial information, additional supporting document
* **Solution Category Requirements** - For changes related to software such as ability to meet a new requirement that was previously mark as "No".
* [Pricing and Packages Changes](/maintaining-your-contract-status/how-to-keep-my-status-as-a-pre-approved-vendor/change-request-process/pricing-and-packages-changes.md) - For changes related to price adjustments or additional/reduction of package scope. Visit this section to understand the best practices.
6. **State the Reason for Change**. Please provide as much details as possible for us to understand what has been changed.
7. Fields that cannot be changed will be greyed out. Only fields with white background can be amended. Proceed to make changes and provide justifications for the changes..
8. Click on "**Submit Change Request"**
* If the button is grayed out, please navigate to Solution Category Requirements to fill up missing field(s).
9. Our officer will first review your submission, and then contact you if clarifications, amendments or additional supporting documents are needed. You can also view the requested information through "Comments and Clarifications". Please provide all requested documentation and make all changes by the given deadline.
10. Once all changes are approved, you will receive an addendum with the updated price packages. The revised packages will be published on the online portals on the go-live date.
{% hint style="warning" %}
TIPS:
You will need to provide supporting documents to support your change.
a. Price change: Invoice to support the price change or if this is a COTs solution, proof of new price changes
b. Others: Any supporting document that can justify the change
Change request is subject to review and approval.
{% endhint %}
{% hint style="info" %}
**Q: How to communicate that you have completed all the clarifications/changes requested?**
**A:** In Vendor Management Portal, go to the application dashboard, select the application ID with status "Revisions required" and make the relevant changes required. After the changes are done, type a message in the Comments and Clarifications box and press "Submit".
Take note that once you pressed "Submit", you will not be able to make any changes to the submission until the officer-in-charge "sends back" the submission.
***
**Q: How do I know who is the officer-in-charge of my annual review, application or Change Request?**
**A:** You may find out by expanding the Comments and Clarifications section of your submission, where the officer-in-charge will be reflected if they have previously evaluated or communicated with you. You may also leave a note in the Comments and Clarifications field and wait for a response. If neither of these options work, please reach out to us via the Contact Us \[] form and we will assist you accordingly.
***
**Q: I need to urgently contact the officer-in-charge as I have missed out some documents in my submission. What should I do? Or I need to route back the submission for some changes or I have uploaded wrong files and needed to correct the submission.**
**A:** Please leave a note immediately in the Comments and Clarifications field of your submission, clearly stating what documents are missing and requesting the officer-in-charge to route the submission back to you for resubmission. If you do not receive a timely response, please contact us via the Contact Us \[] form with your submission details so that we can assist you accordingly.
***
**Q: I would like to arrange a phone call or Teams meeting to discuss the clarifications in my submission. Can I have the officer-in-charge's phone number or mobile number?**
**A:** We are unable to provide the direct contact number of the officer-in-charge. All clarifications and discussions regarding your submission should be conducted through the Comments and Clarifications field, which ensures that all communication is properly documented. Please leave your queries there and the officer-in-charge will respond accordingly.
***
**Q: I would like to raise an escalation to upper management due to an incident involving the officer-in-charge. What is the process?**
**A:** While we are unable to provide the direct contact details of our management team, you may submit your escalation request via the Contact Us \[] form. Please provide a clear account of the incident along with any relevant justifications or supporting information, and we will facilitate the escalation on your behalf.
{% endhint %}
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