Generate Customer Satisfaction Survey Link

Learn how to generate a customer satisfaction survey link.

How to generate a link

1. In the General Assessment section of a vendor self-assessment checklist, fill up your Company UEN, Company Name, Solution Name​

1. In the Satisfaction Survey worksheet, copy and send the link to all the SMEs who are performing the surveys.

1. To complete your customer satisfaction surveys:

• Share the FormSG survey link with your customers

• Customers will need to log in with Singpass to verify their identity and complete the survey

• While you can send the survey to multiple customers, we will only consider the 5 references you indicate

• You may follow up with your customers directly to ensure survey completion

• Once you have received 5 completed surveys, update the "No. of surveys completed" field to '5'

Tips: We recommend starting with this step first while working on other parts of your pre-approval application simultaneously.

FAQ

Q: How do I know if my customer has completed a survey?

A. 1. You can contact your customer directly to confirm.

1. Alternatively, you can send a request via this form and select the "Find out if my customer has completed the customer satisfaction survey" option.

FAQ

Q: Can I submit my application before completing this requirement?

A: No, this requirement must be fulfilled before submission. However, you can work on this while preparing other application requirements.