👁️‍🗨️Annual Review Process

Learn how the annual review process works

As described in the Appointment Structure section, we will conduct an annual review on the SMEs Go Digital Pre-Approval Vendor’s performance.

The key assessment areas and criteria are shown in the table below.

Assessment Area	Criteria
A. SMEs Go Digital Pre-Approval Vendor maintains good track record with government agencies	· SMEs Go Digital Pre-Approval Vendor must have satisfactory track record with government agencies. · SMEs Go Digital Pre-Approval Vendor is not suspended from being considered for pre-approval due to breaches or non-compliance with any SMEs Go Digital Pre-Approval Terms and Conditions (“Terms and Conditions”) and/or Code of Conduct.
B. No unresolved customer complaints	· SMEs Go Digital Pre-Approval Vendor must not have any unresolved complaints from their customers.
C. Industry relevance of solution​	· SMEs Go Digital Pre-Approval Vendor's solution must meet all the relevant criteria in the latest Checklist. · SMEs Go Digital Pre-Approval Vendor must have successfully sold and implemented the pre-approved solution to a minimum of six (6) satisfied customers within each annual review period. The local customers may include non-Productivity Solutions Grant (PSG) applicants.
D. SMEs Go Digital Pre-Approval Vendor is financially stable	· SMEs Go Digital Pre-Approval Vendor must have a positive net equity in the latest financial year. · The current ratio derived from the latest financial year (current assets divided by current liabilities) must be greater than or equal to 1.

We may suspend or terminate the appointment contract if the SMEs Go Digital Pre-Approval Vendor fails to meet any of the Annual Review’s criteria specified above.