Customer Relationship Management

Manage customers and analyse their profile, needs and preferences

Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.

S/No.	Requirements	Type
7.01🔴	Can your solution allow for cloud based, mobile based and/or web-based usage?	Mandatory
7.02🔴	Does your solution enable customer feedback and history tracking for better customer servicing?	Mandatory
7.03🔴	Does your solution have the ability to create and manage marketing campaigns to customer database for promotions?	Mandatory
7.04🔴	Does your solution have the ability to auto-generate promotions to specific customer for special occasion or based on customer’s order history?	Mandatory
7.05	Is your solution integrated with NTP? If not, you can contact: [email protected] for further discussion on integration with NTP	Preferred
7.06🔴	Has your company engaged a qualified 3rd party to conduct a security vulnerability assessment of your solution in the last 12 months? If you are a reseller of the solution, please verify with your product principal that they have conducted a security vulnerability assessment of their solution by a qualified 3rd party in the last 12 months. If Yes, please indicate the name of the 3rd party assessor and date of the assessment test in the comment field, and also submit the assessment test report as supporting document. Note: [1] Qualified 3rd party include assessors appointed under IMDA GoSecure Programme; Cybersecurity companies accredited under Accreditation@SGD Programme; and CREST-Certified companies or companies with equivalent certifications	Mandatory
7.07	Does your solution come with AI and/or automation features, such as: - Ability to predict customer behavior and identify potential sales lead - Ability to automate routine sales tasks (update forecasts and determine call lists) - Ability to auomate customer responses, data capture activities and follow-ups - Ability to analyse and predict potential conversion of pipelines - Others, please specify	Preferred

Preparing for submission?

Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.