Travel Management System (Operations)

Streamline travel business operations by managing bookings, tracks sales performance, and handles customer relationships, enabling efficient administration of travel services and business operations.

Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.

S/No.	Requirements	Type
2 🔴	Assessibility Can your solution allow for cloud based, mobile based and/or web-based usage?	Mandatory
2.01🔴	Booking Management Module Does your solution come with a Booking Management Module which provide but not limited to the following functionalities: - Set-up/edit booking records - Search and view existing bookings - Generate/edit booking documents (e.g. vouchers, invoices) - Upload and store customer's documents (e.g. passport, visa, flight ticket) - Track payment	Mandatory
2.02🔴	Sales Reporting Module Does your solution come with a Sales Reporting Module? Please describe the module in the Remarks column.	Mandatory
2.03🔴	Customer Management Module Does your solution come with a Customer Management Module which provide but not limited to the following functionalities: - Set-up/edit customer accounts - The module should manage the following customer information: > Personal details, contact details, customer feedback, customer purchase history > Diet preferences, allergies, campaign activity (Optional) - Set-up/edit customer groups - Tag/search/filter customers - Track action taken on customer's feedback (Optional)	Mandatory
2.04🔴	Customer Management Module Has your company engaged a qualified 3rd party to conduct a security vulnerability assessment of your solution in the last 12 months? If you are a reseller of the solution, please verify from your product principal that they have conducted a security vulnerability assessment of their solution by a qualified 3rd party in the last 12 months. If Yes, please indicate the name of the 3rd party assessor and date of the assessment test in the comment field, and also submit the assessment test report as supporting document. Note: [1] Qualified 3rd party include assessors appointed under IMDA GoSecure Programme; Cybersecurity companies accredited under Accreditation@SGD Programme; and CREST-Certified Companies or companies with equivalent certifications.	Mandatory
2.05🔴	Supplier Management Module Does your solution come with a Supplier Management Module which provide but not limited to the following functionalities: - Set-up/edit supplier accounts - Set-up/edit supplier contracts - Set-up/edit supplier groups - Extranet access for suppliers to input/edit product details - API integration for content from suppliers (Optional)	Mandatory
2.06🔴	Does your solution come with a Inventory Management Module which provide but not limited to the following functionalities: - Set-up/edit inventory product details for different item groups (e.g. hotels, attraction tickets, transfers, guide services) - Set-up/edit item descriptions (e.g. text, images, website link, address, opening hours) - Create e-tickets and track redemptions (Optional)	Mandatory
2.07🔴	Price Management Module Does your solution come with a Price Management Module which provide but not limited to the following functionalities: - Set-up/edit pricing rules and mark-ups - Set-up/edit discounts and promotions for different product items - Set-up/edit discounts and promotions for different customer groups	Mandatory
2.08🔴	Quotation Management Module Does your solution come with a Quotation Management Module which provide but not limited to the following functionalities: - Set-up/edit quotations from existing items or packages through a 'drag-and-drop' format - Set-up/edit pricing rules and mark-ups - Edit text, images and miscellaneous quotation details using template - View quotation breakdown and profit margin	Mandatory
2.09🔴	Schedule Management Module Does your solution come with a Schedule Management Module that setup and edit supplier availability? Please describe the module in the comment column	Mandatory
2.10🔴	Order Management Module Does your solution come with a Order Management Module which provide but not limited to the following functionalities: - Generate/edit orders to be assigned to suppliers - Generate/edit order details (e.g. hotel location, type of vehicle, guide name, special remarks) - Send orders via email, SMS, mobile app notification - Receive notifications of order acceptance by supplier - Generate/print transport signage - Generate supplier Purchase Order	Mandatory
2.11🔴	Payment Management Module Does your solution come with a Payment Management Module which provide but not limited to the following functionalities: - Approve/edit supplier invoices to be processed for payment - Route invoices to Finance for payment	Mandatory
2.12🔴	Operations Module Does your solution come with a Operations Module which provide but not limited to the following functionalities: - Track supplier on-ground fulfilment (e.g. driver updates system when customer is picked-up at airport and dropped-off) - Database where all suppliers can access to view order details in real-time - Send real-time alerts to suppliers on changes in order details (e.g. flight delay, update vehicle no.) - Send notifications to passengers on tour (e.g. change in meeting time) - Integration with 3rd party applications for real-time updates	Mandatory
2.13	Loyalty Management Module Does your solution come with a Loyalty Management Module which provide but not limited to the following functionalities: - Set-up rewards programme - Track customer rewards and redemption history	Preferred
2.14	Marketing Management Module Does your solution come with a Marketing Management Module which provide but not limited to the following functionalities: - Set-up/edit campaign types, target, media type - Set-up/edit mailing categories and email groups - Set-up/edit email templates for different customer groups - Send mass email - Send mass SMS (Optional) - Support social media integration for marketing campaign (Optional) - Include business intelligence to provide recommendation of travel packages based on demographics of customers and travel patterns of customer groups	Preferred
2.15	Tour Packaging Management Module Does your solution come with a Tour Packaging Management Module which provide but not limited to the following functionalities: - Create tour packages from different item groups through a 'drag-and-drop' format - Create multi-day tour packages from itemised products through a 'drag-and-drop' format - Create/edit itinerary - Set-up/edit package descriptions - Set-up/edit pricing rules and mark-ups - Track Profit & Loss of packages - Set-up/edit discounts and promotions for different tour packages - Set-up/edit discounts and promotions for different customer groups	Preferred
2.16	Account Management Module Does your solution come with a Account Management Module which provide but not limited to the following functionalities: - Setup general ledger - Create journal entries - Allow reconciliations (e.g. to bank statements) - Calculate sales tax and cashflow - Generate accounts receivable summary - Generate accounts payable summary - Match supplier invoices to bookings - Integration with Accounting Systems	Preferred

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Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.