Travel Management System (Operations)
Streamline travel business operations by managing bookings, tracks sales performance, and handles customer relationships, enabling efficient administration of travel services and business operations.
Instructions
This page helps you prepare "Solution Requirements" section in Vendor Management Portal and you will see the exact questions and flow.
🔴 Mandatory questions: Must answer "Yes" to continue
🟡 Preferred questions: Can answer either way and continue
Follow the question flow as indicated
Q1 🔴 Mandatory - Booking Management
Main Question: Does your solution come with a Booking Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and edit booking records b. Search and view existing bookings c. Generate and edit booking documents (e.g. vouchers, invoices) d. Upload and store customer's documents (e.g. passport, visa, flight ticket) e. Track payment
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Q2 🔴 Mandatory - Sales Reporting
Main Question: Does your solution come with a Sales Reporting Module?
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🔴 Mandatory - Customer Management
Main Question: Does your solution come with a Customer Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and edit customer accounts b. Manage the following customer information: i. Personal details, contact details, customer feedback, customer purchase history ii. Diet preferences, allergies, campaign activity (Optional) c. Set up and edit customer groups (e.g. age, annual income, etc.) d. Tag, search, and filter customers e. Track action taken on customer's feedback (Optional)
🔴 Answer: ○ Yes [Next: Q4] ○ No [⚠️ Cannot Proceed]
Q4 🔴 Mandatory - Supplier Management
Main Question: Does your solution come with a Supplier Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and edit supplier accounts b. Set up and edit supplier contracts c. Set up and edit supplier groups d. Provide extranet access for suppliers to input and edit product details e. Support API Integration for content from suppliers (Optional)
🔴 Answer: ○ Yes [Next: Q5] ○ No [⚠️ Cannot Proceed]
Q5 🔴 Mandatory - Inventory Management
Main Question: Does your solution come with an Inventory Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and inventory product details for different item groups (e.g. hotels, attraction tickets, transfers, etc.) b. Set up and edit item descriptions (e.g. text, images, website link, address, opening hours, etc.) c. Create e-tickets and track redemptions (Optional)
🔴 Answer: ○ Yes [Next: Q6] ○ No [⚠️ Cannot Proceed]
Q6 🔴 Mandatory - Price Management
Main Question: Does your solution come with a Price Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and edit pricing rules and mark-ups b. Set up and edit discounts and promotions for different product items c. Set up and edit discounts and promotions for different customer groups
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Q7 🔴 Mandatory - Quotation Management
Main Question: Does your solution come with a Quotation Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and edit quotations from existing items or packages through a 'drag-and-drop' format b. Set up and edit pricing rules and mark-ups c. Edit text, images and miscellaneous quotation details using template d. View quotation breakdown and profit margin
🔴 Answer: ○ Yes [Next: Q8] ○ No [⚠️ Cannot Proceed]
Q8 🔴 Mandatory - Schedule Management
Main Question: Does your solution come with a Schedule Management Module that setup and edit supplier availability?
🔴 Answer: ○ Yes [Next: Q9] ○ No [⚠️ Cannot Proceed]
Q9 🔴 Mandatory - Order Management
Main Question: Does your solution come with a Order Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Generate and edit orders to be assigned to suppliers b. Generate and edit order details (e.g. hotel location, type of vehicle, guide name, special remarks) c. Send orders via email, SMS, mobile app notification d. Receive notifications of order acceptance by supplier e. Generate and print transport signage f. Generate supplier Purchase Order
🔴 Answer: ○ Yes [Next: Q10] ○ No [⚠️ Cannot Proceed]
Q10 🔴 Mandatory - Payment Management
Main Question: Does your solution come with a Payment Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Approve and edit supplier invoices to be processed for payment b. Route invoices to Finance for payment
🔴 Answer: ○ Yes [Next: Q11] ○ No [⚠️ Cannot Proceed]
Q11 🔴 Mandatory - Operations
Main Question: Does your solution come with a Operations Module that allows the company to perform the following functions, including:
Functional Requirements: a. Track supplier on-ground fulfilment (e.g. driver updates system when customer is picked-up at airport and dropped-off) b. Provide a database where all suppliers can access to view order details in real time c. Send real-time alerts to suppliers on changes in order details (e.g. flight delay, update vehicle number) d. Send notifications to passengers on tour (e.g. change in meeting time) e. Integration with third-party applications for real-time updates
🔴 Answer: ○ Yes [Next: Q12] ○ No [⚠️ Cannot Proceed]
Q12 🟡 Preferred - Loyalty Management
Main Question: Does your solution come with a Loyalty Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up rewards programme b. Track customer rewards and redemption history
🟡 Answer: ○ Yes [Next: Q13] ○ No [Next: Q13]
Q13 🟡 Preferred - Marketing Management
Main Question: Does your solution come with a Marketing Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up and edit campaign types, targets, and media types b. Set up and edit mailing categories and email groups c. Set up and edit email templates for different customer groups d. Send mass email e. Send mass SMS (Optional) f. Support social media integration for marketing campaign (Optional) g. Include business intelligence to provide recommendation of travel packages based on demographics of customers and travel patterns of customer groups
🟡 Answer: ○ Yes [Next: Q14] ○ No [Next: Q14]
Q14 🟡 Preferred - Tour Packaging Management
Main Question: Does your solution come with a Tour Packaging Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Create tour packages from different item groups through a 'drag-and-drop' format b. Create multi-day tour packages from itemised products through a 'drag-and-drop' format c. Create and edit itinerary in PDF or Word Document d. Upload itinerary to E-Commerce websites e. Set up and edit package descriptions f. Set up and edit pricing rules and mark-ups g. Track Profit and Loss of packages h. Set up and edit discounts and promotions for different tour packages i. Set up and edit discounts and promotions for different customer groups (e.g. seasonality discount, complimentary for children 12 years and below, expiry date, etc.)
🟡 Answer: ○ Yes [Next: Q15] ○ No [Next: Q15]
Q15 🟡 Preferred - Account Management
Main Question: Does your solution come with a Account Management Module that allows the company to perform the following functions, including:
Functional Requirements: a. Set up general ledger b. Create journal entries c. Allow reconciliations (e.g. to bank statements) d. Calculate sales tax and cashflow e. Generate accounts receivable summary f. Generate accounts payable summary g. Match supplier invoices to bookings h. Support integration with Accounting Systems
🟡 Answer: ○ Yes [Next: Q16] ○ No [Next: Q16]
Q16 🔴 Mandatory - Cloud and Multi-Device Accessibility
Main Question: Does your solution allow for cloud-based, mobile-based, and/or web-based usage?
🔴 Answer: ○ Yes [Next: Q17] ○ No [⚠️ Cannot Proceed]
Q17 🔴 Mandatory - Dashboards and Reports
Main Question: Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution?
Technical Requirements: Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation.
Interactive Features Requirement: The dashboard must include at least one of the following interactive features:
Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa
Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard
🔴 Answer: ○ Yes [Next: Q18] ○ No [⚠️ Cannot Proceed]
Q18 🟡 Preferred - AI Features
Main Question: Does your solution incorporate AI in your core features and functions?
🟡 Answer: ○ Yes [Next: Q19] ○ No [Next: Q20]
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Q19 🔴 Mandatory Follow-up - AI Features - Elaboration
This question appears only if you answered "Yes" to Q18
Main Question: Describe your AI feature and its benefits. Examples are:
Example Benefits: a. Generate output, identify items, or provide recommendations based on training models to improve decision-making b. Recognise text, images to shorten time taken for manual inputs of forms c. Others, please specify
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q20] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q20 🔴 Mandatory - Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
🔴 Answer: ○ Yes [Next: Q21] ○ No [⚠️ Cannot Proceed]
Q21 🔴 Mandatory - Personal Data Protection
Main Question: Can your solution demonstrate compliance with the following Personal Data Protection requirements?
Compliance Requirements: Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020).
To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at https://go.gov.sg/pdp.
🔴 Answer: ○ Yes [Next: Q22] ○ No [⚠️ Cannot Proceed]
Q22 🔴 Mandatory - Vulnerability Assessment/Penetration Testing (VA/PT)
Main Question: Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months? The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities.
Submission Requirements: Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications.
If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope.
Qualified Third-Party Definition: [1] Qualified third-party refers to: CREST-certified companies [ https://www.crest-approved.org/members/] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q23] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Q23 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q24] ○ No [Next: Q26]
Q24 🟡 Preferred - CEM for Product Principal
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Information: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q25] ○ No [Assessment Finished]
Q25 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q24
Main Question: Please specify the following information: i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Q26 🟡 Preferred - CEM for Resellers
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Information: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q27] ○ No [Assessment Finished]
Q27 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q26
Main Question: Please specify the following information: i. The cybersecurity certification the organisation has met ii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
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Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.
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