Travel Management System (E-Commerce)
Provide secure online platforms for selling travel services by enabling travel businesses to set up e-commerce storefronts with secure payment processing, allowing customers to browse and book travel products and services online.
Instructions
This page helps you prepare "Solution Requirements" section in Vendor Management Portal and you will see the exact questions and flow.
🔴 Mandatory questions: Must answer "Yes" to continue
🟡 Preferred questions: Can answer either way and continue
Follow the question flow as indicated
Q1 🔴 Mandatory - Cloud and Multi-Device Accessibility
Main Question: Does your solution allow for cloud-based, mobile-based, and/or web-based usage?
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Q2 🔴 Mandatory - Mandatory Module Compliance
Main Question: Does your solution contain at least six or more of the Mandatory Modules listed below?
Module Requirements: a. E-commerce b. Enquiry Management c. Booking Management d. Content Management e. Sales Reporting f. Customer Management g. Supplier Management h. Inventory Management i. Price Management j. Quotation Management
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🟡 Preferred - E-commerce
Main Question: Does your solution come with a E-commerce Module ?
🟡 Answer: ○ Yes [Next: Q4] ○ No [Next: Q5]
Q4 🔴 Mandatory - E-commerce Features
Main Question: Does the E-commerce Module allow the company to perform the following functions, including:
Core Functions: a. Carry out B2C transactions online b. Carry out B2B transactions online (Optional) c. Support mobile application (Optional) d. Carry out B2C and/or B2B transactions through mobile application (Optional) e. Enable the sales of products online (e.g. Airfare, Hotels, Attraction Tickets, Tours Package, Attraction Package, Cruise, Car Transfer, Insurance) f. Create online interface with the following features: Products catalogue, Customer Enquiry, Customer Booking, Live Chat, Multi-language support, Multi-currency support g. Integrate with the following features: Payment Gateway, 3rd Party Content Providers (e.g. Global Distribution Systems) h. Integrate with social media to facilitate marketing campaign, customer login and obtain customer personal detail (Optional) i. Enable AI Chatbot or AI Product (Optional)
🔴 Answer: ○ Yes [Next: Q5] ○ No [⚠️ Cannot Proceed]
Q5 🟡 Preferred - Enquiry Management
Main Question: Does your solution come with an Enquiry Management Module?
🟡 Answer: ○ Yes [Next: Q6] ○ No [Next: Q7]
Q6 🔴 Mandatory - Enquiry Management Features
Main Question: Does the Enquiry Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit customer enquiry record (e.g. date of enquiry, name, travel dates) b. Track status of customer enquiry c. Sync with mail providers to capture customer interactions via email (Optional) d. Integrate with Telephony system to capture customer interactions via phone (Optional)
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Q7 🟡 Preferred - Booking Management Module
Main Question: Does your solution come with a Booking Management Module?
🟡 Answer: ○ Yes [Next: Q8] ○ No [Next: Q9]
Q8 🔴 Mandatory - Booking Management Features
Main Question: Does the Booking Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit booking records b. Search and view existing bookings c. Generate and edit booking documents (e.g. vouchers, invoices) d. Upload and store customer's documents (e.g. passport, visa, flight ticket) e. Track payment
🔴 Answer: ○ Yes [Next: Q9] ○ No [⚠️ Cannot Proceed]
Q9 🟡 Preferred - Content Management
Main Question: Does your solution come with a Content Management Module?
🟡 Answer: ○ Yes [Next: Q10] ○ No [Next: Q11]
Q10 🔴 Mandatory - Content Management Features
Main Question: Does the Content Management Module allow the company to perform the following functions, including:
Core Functions: a. Create and remove webpages b. Edit text and images on webpages c. Edit layout of webpages (e.g. background, banners, placement of text and images, etc.)
🔴 Answer: ○ Yes [Next: Q11] ○ No [⚠️ Cannot Proceed]
Q11 🟡 Preferred - Sales Reporting
Main Question: Does your solution come with a Sales Reporting Module?
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q13]
Q12 🔴 Mandatory - Sales Reporting Features
Main Question: Please describe the functionalities of the Sales Reporting Module.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q13] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q13 🟡 Preferred - Customer Management
Main Question: Does your solution come with a Customer Management Module?
🟡 Answer: ○ Yes [Next: Q14] ○ No [Next: Q15]
Q14 🔴 Mandatory - Customer Management Features
Main Question: Does the Customer Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit customer accounts b. Manage the following customer information: i. Personal details, contact details, customer feedback, customer purchase history ii. Diet preferences, allergies, campaign activity (Optional) c. Set up and edit customer groups (e.g. age, annual income, etc.) d. Tag, search, and filter customers e. Track action taken on customer's feedback (Optional)
🔴 Answer: ○ Yes [Next: Q15] ○ No [⚠️ Cannot Proceed]
Q15 🟡 Preferred - Supplier Management
Main Question: Does your solution come with a Supplier Management Module?
🟡 Answer: ○ Yes [Next: Q16] ○ No [Next: Q17]
Q16 🔴 Mandatory - Supplier Management Features
Main Question: Does the Supplier Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit supplier accounts b. Set up and edit supplier contracts c. Set up and edit supplier groups d. Provide extranet access for suppliers to input and edit product details e. Support API Integration for content from suppliers (Optional)
🔴 Answer: ○ Yes [Next: Q17] ○ No [⚠️ Cannot Proceed]
Q17 🟡 Preferred - Inventory Management
Main Question: Does your solution come with an Inventory Management Module?
🟡 Answer: ○ Yes [Next: Q18] ○ No [Next: Q19]
Q18 🔴 Mandatory - Inventory Management Features
Main Question: Does the Inventory Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and inventory product details for different item groups (e.g. hotels, attraction tickets, transfers, etc.) b. Set up and edit item descriptions (e.g. text, images, website link, address, opening hours, etc.) c. Create e-tickets and track redemptions (Optional)
🔴 Answer: ○ Yes [Next: Q19] ○ No [⚠️ Cannot Proceed]
Q19 🟡 Preferred - Price Management
Main Question: Does your solution come with a Price Management Module?
🟡 Answer: ○ Yes [Next: Q20] ○ No [Next: Q21]
Q20 🔴 Mandatory - Price Management Features
Main Question: Does the Price Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit pricing rules and mark-ups b. Set up and edit discounts and promotions for different product items c. Set up and edit discounts and promotions for different customer groups
🔴 Answer: ○ Yes [Next: Q21] ○ No [⚠️ Cannot Proceed]
Q21 🟡 Preferred - Quotation Management
Main Question: Does your solution come with a Quotation Management Module?
🟡 Answer: ○ Yes [Next: Q22] ○ No [Next: Q23]
Q22 🔴 Mandatory - Quotation Management Features
Main Question: Does the Quotation Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit quotations from existing items or packages through a 'drag-and-drop' format b. Set up and edit pricing rules and mark-ups c. Edit text, images and miscellaneous quotation details using template d. View quotation breakdown and profit margin
🔴 Answer: ○ Yes [Next: Q23] ○ No [⚠️ Cannot Proceed]
Q23 🟡 Preferred - Loyalty Management [Non-Mandatory]
Main Question: Does your solution come with a Loyalty Management Module?
🟡 Answer: ○ Yes [Next: Q24] ○ No [Next: Q24]
Q24 🔴 Mandatory - Loyalty Management Features [Non-Mandatory]
Main Question: Does the Loyalty Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up rewards programme b. Track customer rewards and redemption history
🔴 Answer: ○ Yes [Next: Q25] ○ No [⚠️ Cannot Proceed]
Q25 🟡 Preferred - Marketing Management [Non-Mandatory]
Main Question: Does your solution come with a Marketing Management Module?
🟡 Answer: ○ Yes [Next: Q26] ○ No [Next: Q26]
Q26 🔴 Mandatory - Marketing Management Features [Non-Mandatory]
Main Question: Does the Marketing Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit campaign types, targets, and media types b. Set up and edit mailing categories and email groups c. Set up and edit email templates for different customer groups d. Send mass email e. Send mass SMS (Optional) f. Support social media integration for marketing campaign (Optional) g. Include business intelligence to provide recommendation of travel packages based on demographics of customers and travel patterns of customer groups
🔴 Answer: ○ Yes [Next: Q27] ○ No [⚠️ Cannot Proceed]
Q27 🟡 Preferred - Tour Packaging Management [Non-Mandatory]
Main Question: Does your solution come with a Tour Packaging Management Module?
🟡 Answer: ○ Yes [Next: Q28] ○ No [Next: Q28]
Q28 🔴 Mandatory - Tour Packaging Management Features [Non-Mandatory]
Main Question: Does the Tour Packaging Management Module allow the company to perform the following functions, including:
Core Functions: a. Create tour packages from different item groups through a 'drag-and-drop' format b. Create multi-day tour packages from itemised products through a 'drag-and-drop' format c. Create and edit itinerary in PDF or Word Document d. Upload itinerary to E-Commerce websites e. Set up and edit package descriptions f. Set up and edit pricing rules and mark-ups g. Track Profit and Loss of packages h. Set up and edit discounts and promotions for different tour packages i. Set up and edit discounts and promotions for different customer groups (e.g. seasonality discount, complimentary for children 12 years and below, expiry date, etc.)
🔴 Answer: ○ Yes [Next: Q29] ○ No [⚠️ Cannot Proceed]
Q29 🟡 Preferred - B2B Agent Management [Non-Mandatory]
Main Question: Does your solution come with a B2B Agent Management Module?
🟡 Answer: ○ Yes [Next: Q30] ○ No [Next: Q30]
Q30 🔴 Mandatory - B2B Agent Management Features [Non-Mandatory]
Main Question: Does the B2B Agent Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up and edit B2B agent accounts b. Set up and edit credit control (e.g. terms of payment, modes of payment, etc.) c. Set up and edit inventory access d. Set up and edit prices, mark-ups, and discounts for different customer groups e. View booking records f. Control B2B agent log-in access g. Support API integration to allow B2B customers to fetch inventory and rates in real time
🔴 Answer: ○ Yes [Next: Q31] ○ No [⚠️ Cannot Proceed]
Q31 🟡 Preferred - Account Management [Non-Mandatory]
Main Question: Does your solution come with a Account Management Module?
🟡 Answer: ○ Yes [Next: Q32] ○ No [Next: Q32]
Q32 🔴 Mandatory - Account Management Features [Non-Mandatory]
Main Question: Does the Account Management Module allow the company to perform the following functions, including:
Core Functions: a. Set up general ledger b. Create journal entries c. Allow reconciliations (e.g. to bank statements) d. Calculate sales tax and cashflow e. Generate accounts receivable summary f. Generate accounts payable summary g. Match supplier invoices to bookings h. Support integration with Accounting Systems
🔴 Answer: ○ Yes [Next: Q33] ○ No [⚠️ Cannot Proceed]
Q33 🔴 Mandatory - Dashboards and Reports
Main Question: Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution?
Technical Requirements: Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation.
Dashboard Requirements: The dashboard must include at least one of the following interactive features:
Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa
Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard
🔴 Answer: ○ Yes [Next: Q34] ○ No [⚠️ Cannot Proceed]
Q34 🟡 Preferred - AI Features
Main Question: Does your solution incorporate AI in your core features and functions?
🟡 Answer: ○ Yes [Next: Q35] ○ No [Next: Q36]
--
Q35 🔴 Mandatory Follow-up - AI Features - Elaboration
This question appears only if you answered "Yes" to Q34
Main Question: Describe your AI feature and its benefits. Examples are:
a. Generate output, identify items, or provide recommendations based on training models to improve decision-making b. Recognise text, images to shorten time taken for manual inputs of forms c. Others, please specify
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q36] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q36 🔴 Mandatory - Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
🔴 Answer: ○ Yes [Next: Q37] ○ No [⚠️ Cannot Proceed]
Q37 🔴 Mandatory - Personal Data Protection
Main Question: Can your solution demonstrate compliance with the following Personal Data Protection requirements?
Compliance Requirements: Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020).
Submission Requirements: To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at https://go.gov.sg/pdp.
🔴 Answer: ○ Yes [Next: Q38] ○ No [⚠️ Cannot Proceed]
Q38 🔴 Mandatory - Vulnerability Assessment/Penetration Testing (VA/PT)
Main Question: Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months?
Scope Requirements: The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities.
Submission Requirements: Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications.
Additional Notes: If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope.
Qualified Third-Party Definition: CREST-certified companies [https://www.crest-approved.org/members/] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q39] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field] Upload Supporting Document Required: [File Upload] Text Elaboration Required: [Text Box for Description/Details]
Q39 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q40] ○ No [Next: Q42]
--
Q40 🟡 Preferred - CEM for Product Principal
This question appears only if you answered "Yes" to Q39
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Requirements Note: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Reference Information: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q41] ○ No [Assessment Finished]
--
Q41 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q40
Main Question: Please specify the following information: i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field] Upload Supporting Document Required: [File Upload] Text Elaboration Required: [Text Box for Description/Details]
--
Q42 🟡 Preferred - CEM for Resellers
This question appears only if you answered "No" to Q39
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Requirements Note: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Reference Information: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q43] ○ No [Assessment Finished]
--
Q43 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q42
Main Question: Please specify the following information: i. The cybersecurity certification the organisation has met ii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field] Upload Supporting Document Required: [File Upload] Text Elaboration Required: [Text Box for Description/Details]
Preparing for submission?
Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.
Last updated