Travel Management System (E-Commerce)

Provide secure online platforms for selling travel services by enabling travel businesses to set up e-commerce storefronts with secure payment processing, allowing customers to browse and book travel products and services online.

Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.

S/No.	Requirements
1.01🔴	Assessibility Can your solution allow for cloud based, mobile based and/or web-based usage?
1.02🔴	Does your solution contain at least SIX or more of the Mandatory Module?
1.03	Mandatory to provide a response E-Commerce Module Does your solution come with a E-commerce Module ? [1] If your response is Yes, 1.04 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.04
1.04🔴	E-commerce Module Does the E-commerce Module provide but not limited to the following functionalities: - Enable B2C transactions to be carried out online - Enable B2B transactions to be carried out online (Optional) - Enable mobile application support (Optional) - Enable B2C/B2B transactions to be carried out through mobile application (Optional) - Enable the sales of the following products online. Example: Airfare; Hotels; Attraction Tickets; Tours Package; Attraction Package; Cruise; Car Transfer; Insurance. - Solution facilitates the creation of an online interface with the following features: Products catalogue, Customer Enquiry, Customer Booking, Live Chat, Multi-language support, Multi-currency support. - Solution facilitates the integration of the following features: Payment Gateway, 3rd Party Content Providers (e.g. Global Distribution Systems) - Enable social media integration to facilitate marketing campaign, customer login and obtaining customer personal detail. (Optional) - Enable AI Chatbot or AI Product (Optional)
1.05	Mandatory to provide a response Enquiry Management Module Does your solution come with an Enquiry Management Module? [1] If your response is Yes, 1.06 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.06
1.06🔴	Does the Enquiry Management Module provide but not limited to the following functionalities: - Set-up/edit customer enquiry record (e.g. date of enquiry, name, travel dates) - Track status of customer enquiry - Sync with mail providers to capture customer interactions via email (Optional) - Telephony integration to capture customer interactions via phone (Optional)
1.07	Mandatory to provide a response Booking Management Module Does your solution come with a Booking Management Module ? [1] If your response is Yes, 1.08 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.08
1.08🔴	Booking Management Module Does the Booking Management Module provide but not limited to the following functionalities: - Set-up/edit booking records - Search and view existing bookings - Generate/edit booking documents (e.g. vouchers, invoices) - Upload and store customer's documents (e.g. passport, visa, flight ticket) - Track payment
1.09	Mandatory to provide a response Content Management Module Does your solution come with a Content Management Module ? [1] If your response is Yes, 1.10 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.10
1.10🔴	Content Management Module Does the Content Management Module provide but not limited to the following functionalities: - Create/remove webpages - Edit text and images on webpages - Edit layout of webpages (e.g. background, banners, placement of text and images)
1.11	Mandatory to provide a response Sales Reporting Module Does your solution come with a Sales Reporting Module? [1] If your response is Yes, 1.12 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.12
1.12🔴	Sales Reporting Module Please describe the functionalities of the Sales Reporting Module in the Remarks column.
1.13	Mandatory to provide a response Customer Management Module Does your solution come with a Customer Management Module? [1] If your response is Yes, 1.14 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.14
1.14🔴	Customer Management Module Does the Customer Management Module provide but not limited to the following functionalities: - Set-up/edit customer accounts - The module should manage the following customer information: > Personal details, contact details, customer feedback, customer purchase history > Diet preferences, allergies, campaign activity (Optional) - Set-up/edit customer groups (e.g. age, annual income) - Tag/search/filter customers - Track action taken on customer's feedback (Optional)
1.15 🔴	Customer Management Module Has your company engaged a qualified 3rd party to conduct a security vulnerability assessment of your solution in the last 12 months? If you are a reseller of the solution, please verify from your product principal that they have conducted a security vulnerability assessment of their solution by a qualified 3rd party in the last 12 months. If Yes, please indicate the name of the 3rd party assessor and date of the assessment test in the comment field, and also submit the assessment test report as supporting document. Note: [1] Qualified 3rd party include assessors appointed under IMDA GoSecure Programme; Cybersecurity companies accredited under Accreditation@SGD Programme; and CREST-Certified Companies or companies with equivalent certifications.
1.16	Mandatory to provide a response Supplier Management Module Does your solution come with a Supplier Management Module ? [1] If your response is Yes, 1.17 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.17
1.17🔴	Supplier Management Module Does the Supplier Management Module provide but not limited to the following functionalities: - Set-up/edit supplier accounts - Set-up/edit supplier contracts - Set-up/edit supplier groups - Extranet access for suppliers to input/edit product details - API integration for content from suppliers (Optional)
1.18	Mandatory to provide a response Inventory Management Module Does your solution come with a Inventory Management Module ? [1] If your response is Yes, 1.19 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.19
1.19🔴	Does your solution come with a Inventory Management Module which provide but not limited to the following functionalities: - Set-up/edit inventory product details for different item groups (e.g. hotels, attraction tickets, transfers) - Set-up/edit item descriptions (e.g. text, images, website link, address, opening hours) - Create e-tickets and track redemptions (Optional)
1.20	Mandatory to provide a response Price Management Module Does your solution come with a Price Management Module? [1] If your response is Yes, 1.21 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.21
1.21🔴	Price Management Module Does the Price Management Module provide but not limited to the following functionalities: - Set-up/edit pricing rules and mark-ups - Set-up/edit discounts and promotions for different product items - Set-up/edit discounts and promotions for different customer groups
1.22	Mandatory to provide a response Quotation Management Module Does your solution come with a Quotation Management Module? [1] If your response is Yes, 1.23 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.23
1.23 🔴	Does the Quotation Management Module provide but not limited to the following functionalities: - Set-up/edit quotations from existing items or packages through a 'drag-and-drop' format - Set-up/edit pricing rules and mark-ups - Edit text, images and miscellaneous quotation details using template - View quotation breakdown and profit margin
1.24	Loyalty Management Module Does your solution come with a Loyalty Management Module?
1.25	Loyalty Management Module Does the Loyalty Management Module provide but not limited to the following functionalities: - Set-up rewards programme - Track customer rewards and redemption history
1.26	Marketing Management Module Does your solution come with a Marketing Management Module?
1.27	Marketing Management Module Does the Marketing Management Module provide but not limited to the following functionalities: - Set-up/edit campaign types, target, media type - Set-up/edit mailing categories and email groups - Set-up/edit email templates for different customer groups - Send mass email - Send mass SMS (Optional) - Support social media integration for marketing campaign (Optional) - Include business intelligence to provide recommendation of travel packages based on demographics of customers and travel patterns of customer groups
1.28	Tour Packaging Management Module Does your solution come with a Tour Packaging Management Module?
1.29	Tour Packaging Management Module Does the Tour Packaging Management Module provide but not limited to the following functionalities: - Create tour packages from different item groups through a 'drag-and-drop' format - Create multi-day tour packages from itemised products through a 'drag-and-drop' format - Create/edit itinerary in PDF or Word Document - Upload itinerary to E-Commerce websites - Set-up/edit package descriptions - Set-up/edit pricing rules and mark-ups - Track Profit & Loss of packages - Set-up/edit discounts and promotions for different tour packages - Set-up/edit discounts and promotions for different customer groups (e.g. seasonality discount, complimentary for children 12 years and below, expiry date)
1.30	B2B Agent Management Module Does your solution come with a B2B Agent Management Module?
1.31	B2B Agent Management Module Does the B2B Agent Management Module provide but not limited to the following functionalities: - Set-up/edit B2B agent accounts - Set-up/edit credit control (e.g. terms of payment, modes of payment) - Set-up/edit inventory access - Set-up/edit prices, mark-ups, discounts for different customer groups - View booking records - Control B2B agent log-in access - API functionality to allow B2B customers to fetch inventory and rates in real-time
1.32	Account Management Module Does your solution come with a Account Management Module?
1.33	Account Management Module Does the Account Management Module provide but not limited to the following functionalities: - Setup general ledger - Create journal entries - Allow reconciliations (e.g. to bank statements) - Calculate sales tax and cashflow - Generate accounts receivable summary - Generate accounts payable summary - Match supplier invoices to bookings - Integration with Accounting Systems

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