Travel Management System
An integrated platform that connects back-office operations with customer-facing workflows, the solution enables travel agencies to manage suppliers, pricing, quotations, bookings, inventory, and content. This allows agencies to improve pricing accuracy, accelerate sales response times, and ensure real-time inventory availability alongside up-to-date travel content across online channels.
Instructions
This page helps you prepare "Solution Requirements" section in Vendor Management Portal and you will see the exact questions and flow.
🔴 Mandatory questions: Must answer "Yes" to continue
🟡 Preferred questions: Can answer either way and continue
Follow the question flow as indicated
Q1 🔴 Mandatory — Cloud and Multi-Device Accessibility
Main Question: Does your solution allow for cloud-based, mobile-based, and/or web-based usage?
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Q2 🔴 Mandatory — Mandatory Module Compliance
Main Question: Does your solution contain ALL of the following modules listed?
a. Supplier Management
b. Price Management
c. Quotation Management
d. Booking Management
e. E-commerce
f. Inventory Management
g. Content Management
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🔴 Mandatory — Supplier Management
Main Question: Does your Supplier Management Module allow Travel Agencies to:
a. Set up and edit supplier accounts, contracts, and groups
b. Provide extranet access for suppliers to input and edit product details
🔴 Answer: ○ Yes [Next: Q4] ○ No [⚠️ Cannot Proceed]
Q4 🔴 Mandatory — Price Management
Main Question: Does the Price Management Module allow Travel Agencies to:
a. Set up and edit pricing rules and mark-ups
b. Set up and edit discounts and promotions for different product items
c. Set up and edit discounts and promotions for different customer groups
🔴 Answer: ○ Yes [Next: Q5] ○ No [⚠️ Cannot Proceed]
Q5 🔴 Mandatory — Quotation Management
Main Question: Does the Quotation Management Module allow Travel Agencies to:
a. Set up and edit quotations from existing items or packages through a 'drag-and-drop' format
b. Set up and edit pricing rules and mark-ups
c. Edit text, images and miscellaneous quotation details using templates
d. View a quotation cost breakdown and profit margin
e. Auto-generate draft quotations from enquiries, booking data, or defined pricing rules
🔴 Answer: ○ Yes [Next: Q6] ○ No [⚠️ Cannot Proceed]
Q6 🔴 Mandatory — Booking Management
Main Question: Does your Booking Management Module allow Travel Agencies to:
a. Set up and edit booking records
b. Search and view existing bookings
c. Generate and edit booking documents (e.g. vouchers, invoices)
d. Upload and store customers' documents (e.g. passport, visa, flight ticket)
e. Track payments
f. Cancellation workflows with refund and/or penalty calculations
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Q7 🔴 Mandatory — E-commerce
Main Question: Does your E-commerce Module allow Travel Agencies to:
a. Carry out either B2B and/or B2C transactions online
b. Enable the sale of one or more of the following products online (e.g. Airfare, Hotels, Attraction Tickets, Tours Package, Attraction Package, Cruise, Car Transfer, Insurance)
c. Create an online interface with the following features: Products catalogue, Customer Enquiry, Customer Booking, Live Chat, Multi-language support, Multi-currency support
d. Integrate with the following features: Payment Gateway, 3rd Party Content Providers (e.g. Global Distribution Systems)
e. Integrate with an AI chatbot that provides 24/7 customer support across multiple languages, handles routine enquiries such as itinerary information, booking reservations, cancellation requests, and general travel information.
🔴 Answer: ○ Yes [Next: Q8] ○ No [⚠️ Cannot Proceed]
Q8 🔴 Mandatory — Inventory Management
Main Question: Does your Inventory Management Module allow Travel Agencies to:
a. Set up and manage product details and inventory for different item groups (e.g. hotels, attraction tickets, transfers, etc.)
b. Set up and edit item descriptions (e.g. text, images, website link, address, opening hours, etc.)
c. Create e-tickets and track redemptions
d. Provide real-time and/or near real-time updates on current inventory available to prevent overbooking
🔴 Answer: ○ Yes [Next: Q9] ○ No [⚠️ Cannot Proceed]
Q9 🔴 Mandatory — Content Management
Main Question: Does your Content Management Module allow Travel Agencies to:
a. Create and remove webpages (e.g. Home, About Us, Destinations etc.) without requiring technical expertise
b. Edit layout of webpages (e.g. background, banners, placement of text and images, etc.)
c. WYSIWYG (What-You-See-Is-What-You-Get) editor for text, images, videos
🔴 Answer: ○ Yes [Next: Q10] ○ No [⚠️ Cannot Proceed]
Q10 🔴 Mandatory — Module Integration
Main Question: Are all modules listed below tightly integrated with each other?
a. Supplier Management
b. Price Management
c. Quotation Management
d. Booking Management
e. E-commerce
f. Inventory Management
g. Content Management
🔴 Answer: ○ Yes [Next: Q11] ○ No [⚠️ Cannot Proceed]
Q11 🟡 Preferred — Preferred Module Compliance
Main Question: Does your solution contain the following preferred modules listed?
a. Enquiry Management
b. Sales Reporting
c. Customer Management
d. Accounting Management
e. Tour Packaging Management
f. Marketing and Loyalty Management
g. B2B Agent Management
Submission Requirements: List all the modules that your solution provides. Click "Yes" when you have completed the instructions.
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q12]
Text Elaboration Required: [Text Box for Description/Details]
Q12 🟡 Preferred — Enquiry Management
Main Question: Does your solution come with an Enquiry Management Module?
🟡 Answer: ○ Yes [Next: Q13] ○ No [Next: Q14]
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Q13 🔴 Mandatory Follow-up — Enquiry Management - Elaboration
This question appears only if you answered "Yes" to Q12
Main Question: Describe the features of your Enquiry Management Module. Examples are:
a. Set up and edit customer enquiry record (e.g. date of enquiry, name, travel dates)
b. Track status of customer enquiry
c. Support integration with website and/or application chatbots so that enquiries captured via the chatbot are automatically logged, tracked, and managed in the system
d. Consolidate enquiries across multiple platforms (e.g. Chatbot, Email, Phone, WhatsApp, Facebook Messenger, website chat) into one centralised platform
🔴 Answer: ○ Yes [Next: Q14] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q14 🟡 Preferred — Customer Management
Main Question: Does your solution come with a Customer Management Module?
🟡 Answer: ○ Yes [Next: Q15] ○ No [Next: Q16]
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Q15 🔴 Mandatory Follow-up — Customer Management - Elaboration
This question appears only if you answered "Yes" to Q14
Main Question: If yes, describe the features of your Customer Management Module. Examples are:
a. Set up and edit customer accounts
b. Manage customer information such as personal details, contact details, customer feedback, customer purchase history
c. Set up and edit customer groups (e.g. age, annual income, etc.)
d. Tag, search, and filter customers
e. Track action taken based on customer feedback
f. Helps agents understand customer behaviour and preferences to deliver personalised travel products. Includes segmentation, repeat booking and seasonality analysis, and churn prediction.
g. Support integration with Customer Relationship Management (CRM) systems
🔴 Answer: ○ Yes [Next: Q16] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q16 🟡 Preferred — Marketing and Loyalty Management
Main Question: Does your solution come with a Marketing and Loyalty Management Module?
🟡 Answer: ○ Yes [Next: Q17] ○ No [Next: Q18]
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Q17 🔴 Mandatory Follow-up — Marketing and Loyalty Management - Elaboration
This question appears only if you answered "Yes" to Q16
Main Question: If yes, describe the features of your Marketing and Loyalty Management Module. Examples are:
a. Set up rewards programme
b. Track customer lifetime value and redemption history
c. Set up and edit campaign types, targets, and media types
d. Set up and edit mailing categories and email groups
e. Set up and edit email templates for different customer groups
f. Enable integration of social media and instant messaging applications (e.g. WhatsApp, Telegram, Instagram etc.) to facilitate marketing campaigns, customer login and obtaining customer personal details
g. Include business intelligence to provide recommendations of travel packages based on demographics of customers and travel patterns of customer groups
🔴 Answer: ○ Yes [Next: Q18] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q18 🟡 Preferred — Tour Package Management
Main Question: Does your solution come with a Tour Package Management Module?
🟡 Answer: ○ Yes [Next: Q19] ○ No [Next: Q20]
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Q19 🔴 Mandatory Follow-up — Tour Package Management - Elaboration
This question appears only if you answered "Yes" to Q18
Main Question: Describe the features of your Tour Package Management Module. Examples are:
a. Create tour packages from different item groups through a 'drag-and-drop' format
b. Create multi-day tour packages from itemised products through a 'drag-and-drop' format
c. Create and edit itinerary in PDF or Word Document
d. Upload itineraries to E-Commerce websites
e. Set up and edit package descriptions
f. Set up and edit pricing rules and mark-ups
g. Track Profit and Loss of packages
h. Set up and edit discounts and promotions for different tour packages
i. Set up and edit discounts and promotions for different customer groups (e.g. seasonality discount, complimentary for children 12 years and below, expiry date, etc.)
🔴 Answer: ○ Yes [Next: Q20] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q20 🟡 Preferred — B2B Agent Management
Main Question: Does your solution come with a B2B Agent Management Module?
🟡 Answer: ○ Yes [Next: Q21] ○ No [Next: Q22]
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Q21 🔴 Mandatory Follow-up — B2B Agent Management - Elaboration
This question appears only if you answered "Yes" to Q20
Main Question: Describe the features of your B2B Agent Management Module. Examples are:
a. Set up and edit B2B agent accounts
b. Set up and edit credit control (e.g. terms of payment, modes of payment, etc.)
c. Set up and edit inventory access
d. Set up and edit prices, mark-ups, and discounts for different customer groups
e. View booking records
f. Control B2B agent log-in access
g. Support API integration to allow B2B customers to fetch inventory and rates in real time
🔴 Answer: ○ Yes [Next: Q22] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q22 🟡 Preferred — Accounting Management
Main Question: Does your solution come with an Accounting Management Module?
🟡 Answer: ○ Yes [Next: Q23] ○ No [Next: Q24]
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Q23 🔴 Mandatory Follow-up — Accounting Management - Elaboration
This question appears only if you answered "Yes" to Q22
Main Question: Describe the features of your Accounting Management Module. Examples are:
a. Set up general ledger
b. Create journal entries
c. Allow reconciliations (e.g. to bank statements)
d. Calculate sales tax and cash flow
e. Generate accounts receivable summary
f. Generate accounts payable summary
g. Match supplier invoices to bookings
🔴 Answer: ○ Yes [Next: Q24] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q24 🔴 Mandatory — Accounting Management - Integration
Main Question: Does your solution integrate with at least one third-party Accounting Management software system (e.g. Xero, Quickbooks, Financio etc.)?
Integration Requirements: Only off-the-shelf integration to a third-party Accounting Management solution will be supported.
🔴 Answer: ○ Yes [Next: Q25] ○ No [⚠️ Cannot Proceed]
Q25 🔴 Mandatory — Dashboards and Reports
Main Question: Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution?
Scope Requirements:
Metrics can include trend analysis (MoM, YoY), dashboards on sales, revenue, cancellations, margins and commissions, HR and cost control, plus exportable custom reports.
Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation.
The dashboard must include at least one of the following interactive features:
Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa
Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard
🔴 Answer: ○ Yes [Next: Q26] ○ No [⚠️ Cannot Proceed]
Q26 🟡 Preferred — AI Features
Main Question: Does your solution incorporate AI in your core features and functions?
🟡 Answer: ○ Yes [Next: Q27] ○ No [Next: Q28]
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Q27 🔴 Mandatory Follow-up — AI Features - Elaboration
This question appears only if you answered "Yes" to Q26
Main Question: Describe your AI feature and its benefits. Examples are:
a. Customer behaviour analysis and preference learning to suggest personalised travel options, upgrades, and add-on services during the booking process
b. Supports smarter pricing strategies through analysis of demand, seasonality, competitor benchmarks and conversion data, enabling dynamic pricing and promotion optimisation.
c. Others, please specify
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q28] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q28 🔴 Mandatory — Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
🔴 Answer: ○ Yes [Next: Q29] ○ No [⚠️ Cannot Proceed]
Q29 🔴 Mandatory — Personal Data Protection
Main Question: Can your solution demonstrate compliance with the following Personal Data Protection requirements?
Scope Requirements: Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020).
Submission Requirements: To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at https://go.gov.sg/pdp.
🔴 Answer: ○ Yes [Next: Q30] ○ No [⚠️ Cannot Proceed]
Q30 🔴 Mandatory — Vulnerability Assessment/Penetration Testing (VA/PT)
Main Question: Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months?
Scope Requirements: The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities.
Submission Requirements: Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications.
If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope.
Note:
[1] Qualified third-party refers to: CREST-certified companies [https://www.crest-approved.org/members/\] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q31] ○ No [⚠️ Cannot Proceed]
Q31 🟡 Preferred — Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q32] ○ No [Next: Q34]
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Q32 🟡 Preferred — CEM for Product Principal
This question appears only if you answered "Yes" to Q31
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q33] ○ No [Assessment Finished]
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Q33 🔴 Mandatory Follow-up — CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q32
Main Question: Please specify the following information:
i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors
ii. The cybersecurity certification the organisation has met
iii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Q34 🟡 Preferred — CEM for Resellers
This question appears only if you answered "No" to Q31
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q35] ○ No [Assessment Finished]
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Q35 🔴 Mandatory Follow-up — CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q34
Main Question: Please specify the following information:
i. The cybersecurity certification the organisation has met
ii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
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Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.
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