Self Checkout Solution
Enable customers to independently scan and pay for purchases by streamlining the retail checkout process through automated scanning, payment processing, and security features, reducing queues and improving shopping convenience.
Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.
3.01🔴
Operational Accessibility Is the solution cloud-based or accessible through a user-friendly interface, allowing authorized personnel for easy access and management of self checkout system?
3.02🔴
Scalability Is the SCO system scalable to accommodate the expansion of more self checkout counters?
3.03🔴
Product Recognition Is the SCO kiosk equipped with product recognition technology to identify items accurately, minimizing errors during the checkout process?
3.04🔴
Efficient Payment Processing and Integration Will the self-checkout solution be integrated with payment gateway(s) to support various payment methods? It is mandatory for the solution to be integrated with PayNow.
3.05🔴
Integration with Existing Systems Is the solution capable of seamless integration with existing systems (e.g. POS, Inventory Management, CRM) to ensure smooth operation and data synchronization?
3.06🔴
Vulnerability Assessment Has your company engaged a qualified 3rd party to conduct a security vulnerability assessment of your solution in the last 12 months? If you are a reseller of the solution, please verify with your product principal that they have conducted a security vulnerability assessment of their solution by a qualified 3rd party in the last 12 months. If Yes, please indicate the name of the 3rd party assessor and date of the assessment test in the comment field. Note: [1] Qualified 3rd party include assessors appointed under IMDA GoSecure Programme; Cybersecurity companies accredited under Accreditation@SGD Programme; and CREST-Certified companies or companies with equivalent certifications [2] Vendor needs to submit vulnerability assessment report (dated maximum 1 year ago from checklist submission date) in the online submission portal. The submission will be rejected if vendors are unable to provide this documentation within 1 month from checklist submission date.
3.07🔴
Customer Assistance Options Are there easily accessible options for customers to seek assistance or resolve issues during the self-checkout process, such as a help button or on-screen support?
3.08🔴
Age Verification Capability Does the solution include age verification capability for selected products as determined by the retailer?
3.09🔴
Real-time Alerts for Staff Does the self-checkout solution provide real-time alerts to staff in case of system issues, allowing for immediate response and minimizing disruptions?
3.10
Data Analytics for Customer Insights Does the self-checkout system provide robust data analytics tools to gather insights into customer behavior, preferences, and overall transaction patterns?
3.11
Security and anti-theft Compliance Are there security measures implemented to prevent theft or fraudulent activities during the self-checkout process
3.12
Multi-Language Support Is it possible for the SCO system to display product information in multiple languages to cater to diverse customer base in international or multicultural settings?
3.13
Customer Accessibility Features Are there accessibility features in the self-checkout system, such as voice guidance, to cater to customers with diverse needs?
3.14
Receipt Options Does the system offer flexibility in receipt options, such as digital receipts, to align with changing customer preferences and reduce paper waste?
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