# Self Checkout Solution Enable customers to independently scan and pay for purchases by streamlining the retail checkout process through automated scanning, payment processing, and security features, reducing queues and improving shopping convenience. **Instructions** * This page helps you prepare "*Solution Requirements*" section in Vendor Management Portal and you will see the exact questions and flow. * 🔴 **Mandatory questions:** Must answer "Yes" to continue * 🟡 **Preferred questions:** Can answer either way and continue * Follow the question flow as indicated ### Q1 🔴 Mandatory - Operational Accessibility **Main Question:** Is the solution cloud-based or accessible through a user-friendly interface, allowing authorised personnel for easy access and management of self-checkout solution? 🔴 **Answer:** ○ Yes \[Next: Q2] ○ No \[⚠️ Cannot Proceed] *** ### Q2 🔴 Mandatory - Scalability **Main Question:** Is the SCO solution scalable to accommodate the expansion of more self-checkout counters? 🔴 **Answer:** ○ Yes \[Next: Q3] ○ No \[⚠️ Cannot Proceed] *** ### Q3 🔴 Mandatory - Product Recognition **Main Question:** Is the SCO kiosk equipped with product recognition technology to identify items accurately, minimising errors during the checkout process? 🔴 **Answer:** ○ Yes \[Next: Q4] ○ No \[⚠️ Cannot Proceed] *** ### Q4 🔴 Mandatory - Efficient Payment Processing and Integration **Main Question:** Can the self-checkout solution be integrated with payment gateway(s) to support various payment methods? It is mandatory for the solution to be integrated with PayNow. 🔴 **Answer:** ○ Yes \[Next: Q5] ○ No \[⚠️ Cannot Proceed] *** ### Q5 🔴 Mandatory - Integration with Existing Systems **Main Question:** Is the solution capable of seamless integration with existing systems (e.g. POS, Inventory Management, CRM) to ensure smooth operation and data synchronisation? 🔴 **Answer:** ○ Yes \[Next: Q6] ○ No \[⚠️ Cannot Proceed] *** ### Q6 🔴 Mandatory - Customer Assistance Options **Main Question:** Are there easily accessible options for customers to seek assistance or resolve issues during the self-checkout process, such as a help button or on-screen support? 🔴 **Answer:** ○ Yes \[Next: Q7] ○ No \[⚠️ Cannot Proceed] *** ### Q7 🔴 Mandatory - Age Verification Capability **Main Question:** Does the solution include age verification capability for selected products as determined by the retailer? 🔴 **Answer:** ○ Yes \[Next: Q8] ○ No \[⚠️ Cannot Proceed] *** ### Q8 🔴 Mandatory - Real-time Alerts for Staff **Main Question:** Does the self-checkout solution provide real-time alerts to staff in case of system issues, allowing for immediate response and minimising disruptions? 🔴 **Answer:** ○ Yes \[Next: Q9] ○ No \[⚠️ Cannot Proceed] *** ### Q9 🟡 Preferred - Data Analytics for Customer Insights **Main Question:** Does the self-checkout solution provide robust data analytics tools to gather insights into customer behaviour, preferences, and overall transaction patterns? 🟡 **Answer:** ○ Yes \[Next: Q10] ○ No \[Next: Q10] *** ### Q10 🟡 Preferred - Security and Anti-Theft Compliance **Main Question:** Are there security measures implemented to prevent theft or fraudulent activities during the self-checkout process? 🟡 **Answer:** ○ Yes \[Next: Q11] ○ No \[Next: Q11] *** ### Q11 🟡 Preferred - Multi-Language Support **Main Question:** Can the SCO solution display product information in multiple languages to cater to diverse customer base in international or multicultural settings? 🟡 **Answer:** ○ Yes \[Next: Q12] ○ No \[Next: Q12] *** ### Q12 🟡 Preferred - Customer Accessibility Features **Main Question:** Are there accessibility features in the self-checkout solution, such as voice guidance, to cater to customers with diverse needs? 🟡 **Answer:** ○ Yes \[Next: Q13] ○ No \[Next: Q13] *** ### Q13 🟡 Preferred - Receipt Options **Main Question:** Does the solution offer flexibility in receipt options, such as digital receipts, to align with changing customer preferences and reduce paper waste? 🟡 **Answer:** ○ Yes \[Next: Q14] ○ No \[Next: Q14] *** ### Q14 🔴 Mandatory - Dashboards and Reports **Main Question:** Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution? **Dashboard Requirements:** Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation. **Interactive Features:** The dashboard must include at least one of the following interactive features: Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard 🔴 **Answer:** ○ Yes \[Next: Q15] ○ No \[⚠️ Cannot Proceed] *** ### Q15 🟡 Preferred - AI Features **Main Question:** Does your solution incorporate AI in your core features and functions? 🟡 **Answer:** ○ Yes \[Next: Q16] ○ No \[Next: Q17] \-- ### Q16 🔴 Mandatory Follow-up - AI Features - Elaboration *This question appears only if you answered "Yes" to Q15* **Main Question:** Describe your AI feature and its benefits. Examples are: **AI Feature Examples:** a. Generate output, identify items, or provide recommendations based on training models to improve decision-making b. Recognise text, images to shorten time taken for manual inputs of forms c. Others, please specify Click "Yes" to confirm you have completed the instructions. 🔴 **Answer:** ○ Yes \[Next: Q17] ○ No \[⚠️ Cannot Proceed] **Text Elaboration Required:** \[Text Box for Description/Details] *** ### Q17 🔴 Mandatory - Business Data Extraction **Main Question:** Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV? 🔴 **Answer:** ○ Yes \[Next: Q18] ○ No \[⚠️ Cannot Proceed] *** ### Q18 🔴 Mandatory - Personal Data Protection **Main Question:** Can your solution demonstrate compliance with the following Personal Data Protection requirements? **Compliance Requirements:** Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020). To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at . 🔴 **Answer:** ○ Yes \[Next: Q19] ○ No \[⚠️ Cannot Proceed] *** ### Q19 🔴 Mandatory - Vulnerability Assessment/Penetration Testing (VA/PT) **Main Question:** Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months? The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities. **Submission Requirements:** Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications. If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope. **Note:** \[1] Qualified third-party refers to: CREST-certified companies \[ ] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications. Click "Yes" to confirm you have completed the instructions. 🔴 **Answer:** ○ Yes \[Next: Q20] ○ No \[⚠️ Cannot Proceed] **Date of Issue Required:** \[Date Field] **Upload Supporting Document Required:** \[File Upload] **Text Elaboration Required:** \[Text Box for Description/Details] *** ### Q20 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM) **Main Question:** Are you the Product Principal of the solution that you are submitting for pre-approval? 🟡 **Answer:** ○ Yes \[Next: Q21] ○ No \[Next: Q23] \-- ### Q21 🟡 Preferred - CEM for Product Principal *This question appears only if you answered "Yes" to Q20* **Main Question:** Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval? **Additional Information:** Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory. Note: For more information on Cyber Essentials mark, please refer to 🟡 **Answer:** ○ Yes \[Next: Q22] ○ No \[Assessment Finished] \-- ### Q22 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration *This question appears only if you answered "Yes" to Q21* **Main Question:** Please specify the following information: **Required Information:** i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field. Click "Yes" to confirm you have completed the instructions. 🔴 **Answer:** ○ Yes \[Assessment Finished] ○ No \[⚠️ Cannot Proceed] **Date of Issue Required:** \[Date Field] **Upload Supporting Document Required:** \[File Upload] **Text Elaboration Required:** \[Text Box for Description/Details] *** ### Q23 🟡 Preferred - CEM for Resellers **Main Question:** Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval? **Additional Information:** Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory. Note: For more information on Cyber Essentials mark, please refer to 🟡 **Answer:** ○ Yes \[Next: Q24] ○ No \[Assessment Finished] \-- ### Q24 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration *This question appears only if you answered "Yes" to Q23* **Main Question:** Please specify the following information: **Required Information:** i. The cybersecurity certification the organisation has met ii. The scope of the certification Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field. Click "Yes" to confirm you have completed the instructions. 🔴 **Answer:** ○ Yes \[Assessment Finished] ○ No \[⚠️ Cannot Proceed] **Date of Issue Required:** \[Date Field] **Upload Supporting Document Required:** \[File Upload] **Text Elaboration Required:** \[Text Box for Description/Details] {% hint style="info" %} **Preparing for submission?** Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. [Contact us](https://form.gov.sg/68117f6fa667a54847523fd2) if you need help. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://preapproval-guide.imda.gov.sg/pre-approval-guide/stage-1-vendor-self-assessment/identify-suitable-solution-category/retail/self-checkout-solution.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.