Integrated POS (with mobile features)
Enable mobile transaction processing through portable devices by connecting point-of-sale operations with backend CRM and inventory management, allowing staff to complete sales anywhere in-store while maintaining real-time synchronisation with business systems.
Instructions
This page helps you prepare "Solution Requirements" section in Vendor Management Portal and you will see the exact questions and flow.
🔴 Mandatory questions: Must answer "Yes" to continue
🟡 Preferred questions: Can answer either way and continue
Follow the question flow as indicated
Q1 🔴 Mandatory - Cloud and Multi-Device Accessibility
Main Question: Does your solution allow for cloud-based, mobile-based, and/or web-based usage?
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Q2 🔴 Mandatory - Sales Analytics
Main Question: Does your solution automate sales transactions, generate sales report, and provide insights on customer behaviour and product popularity?
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🔴 Mandatory - Enhanced POS Features
Main Question: Does your solution offer at least one of the following modules that improve the company's business processes beyond the standard POS functions, such as the following:
Enhanced POS Modules: a. Commission Management b. Discount and Gift Card Management c. Customer Relationship Management System (CRM)* or allow integration with third-Party CRM system
🔴 Answer: ○ Yes [Next: Q4] ○ No [⚠️ Cannot Proceed]
Q4 🟡 Preferred - Return Management
Main Question: Does your solution include the Return Tracking feature?
🟡 Answer: ○ Yes [Next: Q5] ○ No [Next: Q5]
Q5 🟡 Preferred - Other Features
Main Question: Does your solution include any other features not listed in this checklist?
🟡 Answer: ○ Yes [Next: Q6] ○ No [Next: Q7]
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Q6 🔴 Mandatory Follow-up - Other Features - Elaboration
This question appears only if you answered "Yes" to Q5
Main Question: Please elaborate on these other features.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q7 🔴 Mandatory - Digital Payment Acknowledgement
Main Question: Does your solution offer and/or acknowledge receipt of cashless payment by consumers e.g. via wireless/mobile payment terminals or integrated digital payment gateway?
🔴 Answer: ○ Yes [Next: Q8] ○ No [⚠️ Cannot Proceed]
Q8 🟡 Preferred - Omni-Channel Retail Support
Main Question: Does your solution support omni-channel retailing? i.e. allowing customers to purchase at multiple touchpoints such as online, in-store and on-the-go platform
🟡 Answer: ○ Yes [Next: Q9] ○ No [Next: Q9]
Q9 🔴 Mandatory - POS System with Mobile Access
Main Question: Does your solution offer Mobile POS system to assist retail associates in performing their duties (i.e. performing sales transactions, checking inventory) via electronic devices (such as Tablet, Kiosk, Mobile Chatbot)?
🔴 Answer: ○ Yes [Next: Q10] ○ No [⚠️ Cannot Proceed]
Q10 🔴 Mandatory - Dashboards and Reports
Main Question: Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution?
Dashboard Requirements: Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation.
Interactive Features: The dashboard must include at least one of the following interactive features: Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard
🔴 Answer: ○ Yes [Next: Q11] ○ No [⚠️ Cannot Proceed]
Q11 🟡 Preferred - AI Features Integrated POS
Main Question: Does your solution offer any artificial intelligence features?
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q13]
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Q12 🔴 Mandatory Follow-up - AI Features Integrated POS - Elaboration
This question appears only if you answered "Yes" to Q11
Main Question: Describe your AI features. Some examples are as follows:
AI Feature Examples: a. Chatbots b. Automated identification of recurring activities c. Ability to discover niche customer segments d. Predictive insights on stocking and inventory management e. Others, please specify
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q13] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q13 🔴 Mandatory - Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
🔴 Answer: ○ Yes [Next: Q14] ○ No [⚠️ Cannot Proceed]
Q14 🔴 Mandatory - Personal Data Protection
Main Question: Can your solution demonstrate compliance with the following Personal Data Protection requirements?
Compliance Requirements: Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020).
To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at https://go.gov.sg/pdp.
🔴 Answer: ○ Yes [Next: Q15] ○ No [⚠️ Cannot Proceed]
Q15 🟡 Preferred - Customer Data Collection
Main Question: Does your solution include any of the following:
Customer Data Features: a. Customer Relationship Management (CRM) or b. Customer Loyalty Management, or c. Collect Personal Identifiable Information
🟡 Answer: ○ Yes [Next: Q16] ○ No [Next: Q17]
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Q16 🔴 Mandatory Follow-up - Vulnerability Assessment/Penetration Testing (VA/PT)
This question appears only if you answered "Yes" to Q15
Main Question: Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months? The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities.
Submission Requirements: Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications.
If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope.
Note: [1] Qualified third-party refers to: CREST-certified companies [ https://www.crest-approved.org/members/] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q17] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Text Elaboration Required: [Text Box for Description/Details]
Q17 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q18] ○ No [Next: Q20]
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Q18 🟡 Preferred - CEM for Product Principal
This question appears only if you answered "Yes" to Q17
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Information: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q19] ○ No [Assessment Finished]
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Q19 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q18
Main Question: Please specify the following information:
Required Information: i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Text Elaboration Required: [Text Box for Description/Details]
Q20 🟡 Preferred - CEM for Resellers
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Information: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q21] ○ No [Assessment Finished]
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Q21 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q20
Main Question: Please specify the following information:
Required Information: i. The cybersecurity certification the organisation has met ii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Text Elaboration Required: [Text Box for Description/Details]
Preparing for submission?
Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.
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