Salon Management System

Streamline beauty and spa operations by integrating appointment scheduling, booking management, sales tracking, marketing campaigns, customer relationship management, and HR functions in one platform

Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.

S/No.	Requirements
1.01🔴	Can your solution allow for cloud based, mobile based and/or web-based usage? Note: [1] This solution is targeted at Personal Care Services sector, you can only list your solution in either Integrated POS (with mobile features) or Salon Management System [2] Vendor must include Annex 3 Sample - PCS.xls for your intended packages and upload together with the submission.
1.02🔴	Can your solution allow management of multiple outlets? a) single login to any outlet to perform the functions b) generation of consolidated reports for all outlets c) ability to push updates to all outlets or selected outlet (eg. A new 90min message treatment service that cost $90 will be launched and this service is available for all outlets)
1.03🔴	Does your solution generate analytics reports and/or dashboards to provide insights to the areas of: - appointment scheduling such as appointment fulfillment rate, missed appointments - sales analysis such as top outlet sales performance, top employee performance, YoY Sales growth, Sales revenue by outlet, sales report by service / retail products, - CRM reports such as New Clients Per Month, New Client Retention, Repeat Client Retention, Frequency of Visit (FOV), Client loyalty points - employee management such as employee productivity, commission report - inventory management such as below minimum stock , stock movement , stock balance - packages management such as balance packages value (deferred income) Please state how many reports per area based on your solution available modules
1.04🔴	Appointment Scheduling Does your solution offer these appointment scheduling features? a) calendar view for employees to manage all appointments b) ability to configure slots by available employees capacity c) Integrated calendar and scheduling features for room, and equipment management d) ability to configure and send automated reminders and custom messages to customers about appointments and notify them of any change
1.05	Mandatory to provide a response Booking Management Module: Does your solution include Booking Management Module? Note: [1] If your response is Yes, 1.06 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.06
1.06	Booking Management Module Does your solution offer these booking features? a) customer self-service online booking through secured login and viewing real-time availability via website, Facebook or online booking apps b) customer self-service cancellation or re-scheduling of appointments c) facilities appointment booking based on packages credits, balances, free trials, first time customer or through making online payment via accepting full payment or deposit (optional) d) Display of Terms and Conditions during each purchase
1.07🔴	Customer Relationship Management Module Does your solution support customer management through collection and easy access to data including customer profile, preference, medical conditions, allergy, purchase history, treatment history etc.?
1.08🔴	Is your solution able to synchronise the customer data collected from the Salon Management System in real-time?
1.09	Mandatory to provide a response Customer Rewards/Loyalty Programme Module: Does your solution include Customer Rewards/Loyalty Programme Module?
1.10	Customer Rewards/Loyalty Programme Module: Does your solution offer at least 2 features for Customer Rewards/Loyalty Programme such as: a) automatic recording of rewards points for purchases, visits, referrals, reviews and etc b) customer self-service viewing of rewards balance and history c) redemption of rewards points for gifts, products, services, vouchers and etc d) pre-set functions to generation of reminders for reward points expiry e) configuration of approval workflow to manage manual reward points adjustment f) ability to set tiered rewards program (eg. basic, silver, gold, platinum)
1.11	Package Management Module: Does your solution include Package Management Module?
1.12	Package Mnagement: Does your solution offer these features for Package Management such as: a) package setup (package qty, package price, promotion/discount, expiry time) b) audit log for customer package adjustments c) workflow approval for customer package adjustments
1.13🔴	Sales Module Does your solution allow for recording of receipts and payments?
1.14🔴	Does your solution offer and/or acknowledge receipt of cashless payment by consumers e.g. via wireless/mobile payment terminals or integrated digital payment gateway? Please name the various payment modes and integration payment partners.
1.15🔴	Does your solution offers POS functions or allows integration with 3rd party POS solution? Please indicate the POS Software name and if this is developed in-house or if it's an integration to a 3rd party POS solution.
1.16🔴	SMS/ E-Marketing Module Does your solution come with these features which allows company to perform the following functions? -Create marketing campaigns with email and SMS with ability to add text, headings, images and even call-to-action buttons that will link to booking, packages - Ability to select customer list (VIP, inactive customers, frequent customer) - Reports to view campaign success (eg. click through rate)
1.17🔴	Human Resource Management Module Can your solution manage a company's employee records in all key HR administrative areas below? - Personnel management (i.e. Creation of employees records and details, allow for employee self-service to maintain updates) - Payroll & Commission Management (i.e. E-payroll, Comission reports, payroll reports, MOM itemized payslip, Policy and statutory compliance)
1.18	Is your solution listed on IRAS's List of Supporting Payroll Software Vendors for the Auto Inclusion Scheme (AIS) for employment income?
1.19	Other Optional HR Modules - Leave Management (i.e. Comprehensive Leave Management and settings, Leave policy configurations, leaves reports) - Attendance Tracking (i.e. daily recording of employee attendance, attendance reports) - Rostering (i.e. employee scheduling)
1.20	Mandatory to provide a response Inventory Management Module: Does your solution include Inventory Management Module? If your response is Yes, xx is a mandatory requirement. If your response is No, you do not have to provide a response for xx
1.21	Inventory Management Module Does your solution enable the following functions? - Setup/edit inventory product details for different item groups (e.g. dimensions, models) - Create inventory journal logs to track movement of inventory items (e.g. date, quantity, cost, reserves, movements, location, staff log) - Create item prices/discount groups - Setup/edit warehouse details (e.g. branches) - Grants access to all employees for mobile based, web-based and cloud-based usage
1.22	Does your solution allow for real time update of inventory via integration with existing Salon Management System solution i.e. inventory updated when orders are fulfilled, or inventory is stocked up? Please briefly describe how the integration is done in the comment section.
1.23	Does your solution automatically trigger reminder alert when inventory level reached a pre-set low level?
1.24	Mobile App Does your solution include a mobile app solution that can be configured and linked to the Salon Management System. If Yes, please state the modules that are available in the mobile app. Eg. Booking module Note: [1] Mobile Development is not supportable. Any cost incurred for customisation has to be borne by SMEs.
1.25	Mandatory to provide a response Does your solution comes include any of the following - Customer Relationship Management (CRM) or - Customer Loyalty Management, or - Collect Personal Identifiable Information Note: [1] If your response is Yes, 1.26 is a mandatory requirement. [2] If your response is No, you do not have to provide a response for 1.26
1.26 🔴	Has your company engaged a qualified 3rd party to conduct a security vulnerability assessment of your solution in the last 12 months? If you are a reseller of the solution, please verify with your product principal that they have conducted a security vulnerability assessment of their solution by a qualified 3rd party in the last 12 months. If Yes, please indicate the name of the 3rd party assessor and date of the assessment test in the comment field, and also submit the assessment test report as supporting document. Note: [1] Qualified 3rd party include assessors appointed under IMDA GoSecure Programme; Cybersecurity companies accredited under Accreditation@SGD Programme; and CREST-Certified companies or companies with equivalent certifications [2] Vendor needs to submit vulnerability assessment report (dated maximum 1 year ago from checklist submission date) in the online submission portal. The submission will be rejected if vendors are unable to provide this documentation within 1 month from checklist submission date.

Preparing for submission?

Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.