Legal Chatbot

Provide basic legal information, compile information on the client’s queries, and automate conversations with clients using natural language. This tool facilitates the collection of client data, arrangement of client appointments, and generate emails using information captured in conversations.

Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.

S/No.	Requirements
8.01🔴	Can your solution allow for cloud-based, mobile-based and/or web-based usage?
8.02🔴	Appointment Scheduling Is your solution able to interact directly with clients to provide the relevant information by asking the right questions, process enquiries, book appointments, generate simple documents and emails and provide simple guides to users to address their problems?
8.03	Does your solution come with AI features, such as: - Natural Language Processing (“NLP”) capabilities to understand and interpret complex legal queries and language and provide accurate responses; - NLP capabilities to learn from user interactions and feedback, analyse user input, identify patterns, and update its knowledge base and responses; - Others, please specify
8.04	Integration Does your solution support integration with 3rd party systems such as messaging apps (e.g. WhatsApp, Telegram, Facebook Messenger), emails, calendars, or case management systems to access and update case information, schedules, appointments and deadlines?
8.05🔴	Knowledge Base Does your solution have access to a wide range of legal information base, including statutes, judgments, and publicly available legal information?
8.06	Multi-Language Support Does your solution provide multilingual support to cater to clients and legal professionals who speak different languages?
8.07🔴	Reporting and Analytics: Usage Metrics Does your solution track usage metrics such as the number of interactions, types of queries, and peak usage times to understand user engagement?
8.08	Reporting and Analytics: User Satisfaction Does your solution gather feedback and conduct sentiment analysis to assess user satisfaction and identify areas for improvement?
8.09🔴	Reporting and Analytics: Performance Evaluation Does your solution analyse the accuracy and effectiveness of its responses to continuously enhance its legal knowledge base and NLP capabilities?
8.10	Reporting and Analytics: Trend Analysis Does your solution identify trends in legal queries and topics to anticipate and address emerging legal issues?
8.11	Is your solution able to direct complex queries from clients to human lawyers?
8.12	Is your solution no-code or low-code?

Preparing for submission?

Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.