Connected Business Suite

Integrate front and back-of-house operations for F&B businesses by unifying point-of-sale, kitchen management, inventory, and supplier management functions, enabling seamless coordination across the e

Please review all requirements. Your solution must meet all 🔴 mandatory items to qualify.

S/No	Requirements
1.01🔴	Can your solution allow for cloud based, mobile based and/or web-based usage?
1.02🔴	Digital ordering and payment Does your solution allow customers to (i) view the food menu to place orders, (ii) self-order for dine-in and/or takeaway, (iii) make secured e-payment* (credit card, PayNow or equivalent) directly via the app/ website, and (iv) receive e-receipts? *Customers are encouraged to make e-payment via the app/ website during bill settlement. Note: All hardware, POS software, kitchen management modules, kitchen display solutions, e-commerce sites/ integration to e-commerce sites, e-waiter, e-menu, automated reservation, and queue management are not supported.
1.03🔴	Food Menu Module Does your solution include a food menu module that allows F&B operators to manage food menus?
1.04🔴	Promotion and Upselling Module Does your solution include a promotion and upselling module that allows F&B operators to (i) create promotions, and (ii) upsell food items through recommendation based on promotions available, related food items or aggregated order trends?
1.05🔴	Customer Management Module Does your solution allow F&B operators to collect and assess customer data such as customer profile, purchase history, reward/loyalty points etc? Please indicate all the features of this module.
1.06🔴	Business analytics iI Does your solution consolidate customer and sales data from all sales channels? ii) Does your solution generate dashboards, reports and/or insights? i.e. A business analytics module that analyses data collected from the digital ordering and payment and customer management modules, inventory and procurement sales, and provides F&B operators with insights on consumption behaviour etc. to support activities such as upselling, menu planning, human resource scheduling, and cost control. Please list all the dashboard and reports and/or insights available.
1.07🔴	Does your solution have the following mandatory features/ modules? You are required to provide a package in Annex with all these features. For the other 4 packages, you may provide a combination of these modules. i) Inventory management Does your solution allow for real time updates of inventory level when orders are fulfilled or when the inventory is stocked up? The solution must be able to automatically trigger reminders/ alerts when the inventory has reached a pre-set low level.
1.08🔴	ii) Integration to accounting management solution Does your solution integrate with at least one 3rd party cloud accounting management solution such as but not limited to Xero, Quickbook Online, Financio? Please specify the accounting solution(s) that your solution can integrate with. Such integration must minimally cover the syncing of daily sales and expenses. Note: Only off the shelf integration to a 3rd party cloud accounting management solution will be supported. The development of new accounting solutions will not be supported.
1.09🔴	iii) Integration to food delivery platform Does your solution integrate with food delivery platform(s) such as but not limited to Grabfood, Deliveroo and Food Panda. Please specify the food delivery platform(s) that your solution can integrate with. Note: Only off the shelf integration to a food delivery platform(s) will be supported. New development is not supported.
1.10	Integration to Human Resource Management System (HRMS) Does your solution integrate with a 3rd party HRMS solution. Please specify the HRMS solution(s) that your solution can integrate with Note: Only off the shelf integration to 3rd party HRMS solution will be supported. New development is not supported.
1.11	Integration of modules All modules/ features in the solution (i.e. digital ordering and payment, customer management module, business analytics and inventory management/ accounting/ food delivery platform/ HR) must be integrated to each other. Note: The cost of integrating solutions provided by the same vendor will not be supported.
1.12🔴	Training and technical support Does your solution i) include technical training to admin users and all staff who will be using the system, and ii) allow admin users to perform basic technical recovery/reboot, and iii) include support such as self-help tool for troubleshooting, and offer continuous system enhancements/modifications during contract period?
1.13🔴	Vulnerability Assessment Report Submission to IMDA Has your company engaged a qualified 3rd party to conduct a security vulnerability assessment of your solution in the last 12 months? If you are a reseller of the solution, please verify with your product principal that they have conducted a security vulnerability assessment of their solution by a qualified 3rd party in the last 12 months. If Yes, please indicate the name of the 3rd party assessor and date of the assessment test in the comment field. Note: [1] Qualified 3rd party include assessors appointed under IMDA GoSecure Programme; Cybersecurity companies accredited under Accreditation@SGD Programme; and CREST-Certified companies or companies with equivalent certifications [2] Vendor needs to submit vulnerability assessment report (dated maximum 1 year ago from checklist submission date) in the online submission portal. The submission will be rejected if vendors are unable to provide this documentation within 1 month from checklist submission date.

Preparing for submission?

Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.