# Field service management Optimise mobile workforce operations by coordinating technician scheduling, work order tracking, and customer communications. The system streamlines maintenance and repair services, enabling efficient dispatch, real-time job status updates, and service delivery management. **Instructions** * This page helps you prepare "*Solution Requirements*" section in Vendor Management Portal and you will see the exact questions and flow. * 🔴 **Mandatory questions:** Must answer "Yes" to continue * 🟡 **Preferred questions:** Can answer either way and continue * Follow the question flow as indicated ### Q1 🔴 Mandatory - Work Order Management and Scheduling **Main Question:** Does your solution enable users to manage work order and technicians with the following features?: **Work Order Management Requirements:** * Create, assign, and track work orders from initiation to completion, including details such as customer information, job location, required skills and equipment, priority level, etc * Schedule technicians based on their profile such as skill level, availability, or proximity to the job **Example:** A manager assigns a technician to a high-priority job based on proximity and skill set. 🔴 Answer: ○ Yes \[Next: Q2] ○ No \[⚠️ Cannot Proceed] *** ### Q2 🟡 Preferred - Work Order Automation using IoT **Main Question:** Does your solution support integration with IoT sensors to trigger work orders and enable dynamic maintenance scheduling? **Example:** An IoT sensor detects a malfunction in equipment and automatically generates a work order for repair. 🟡 Answer: ○ Yes \[Next: Q3] ○ No \[Next: Q3] *** ### Q3 🔴 Mandatory - Technician Mobile App **Main Question:** Does your solution provide a mobile app that can be installed on technicians' mobile devices to access the following functions?: **Mobile App Requirements:** * Receive push notifications and view work orders * Update job status with digital record such as text, e-signature, images and videos * Allow data entry during offline mode and automatically sync data to cloud once online **Example:** A technician updates job status with photos and e-signature while offline, which syncs once back online. 🔴 Answer: ○ Yes \[Next: Q4] ○ No \[⚠️ Cannot Proceed] *** ### Q4 🟡 Preferred - Client and Contract Management **Main Question:** Does your solution centralise customer data and site information, and manage contracts with the following features?: **Contract Management Features:** * Track contract expiry for proactive renewal management with automated reminders * Manage site hierarchy that enables creation of detailed structures (e.g. buildings, levels, rooms) for technicians to locate assets during service calls **Example:** A site manager receives automated reminders for contract renewals. 🟡 Answer: ○ Yes \[Next: Q5] ○ No \[Next: Q5] *** ### Q5 🟡 Preferred - HR System Payroll Automation **Main Question:** Does your solution support integration with third-party HR systems to facilitate payrolls? **Example:** Payroll data is automatically updated from the HR system. 🟡 Answer: ○ Yes \[Next: Q6] ○ No \[Next: Q6] *** ### Q6 🟡 Preferred - Integration with Inventory Management System **Main Question:** Does your solution support integration with third-party inventory management systems to keep track and update stock for on-site jobs? **Example:** Inventory levels are updated in real-time after job completion. 🟡 Answer: ○ Yes \[Next: Q7] ○ No \[Next: Q7] *** ### Q7 🟡 Preferred - Asset Management **Main Question:** Does your solution enable users to maintain a comprehensive asset register to capture equipment attributes, installation sites, lifecycle data and attached documents (such as technical manuals, drawings, photos)? **Example:** An asset manager accesses lifecycle data and technical manuals for maintenance planning. 🟡 Answer: ○ Yes \[Next: Q8] ○ No \[Next: Q8] *** ### Q8 🔴 Mandatory - Dashboards and Reports (FSM) **Main Question:** Does your solution provide Dashboard and Reporting capabilities which can perform the following functions?: **Dashboard and Reporting Requirements:** * Show overall real-time monitoring of job status, technician availability and current locations, scheduling status, attendance and overtime report * Generate attendance, jobsite (hours spent, type of job done) reports **Example:** A manager reviews real-time job status and technician availability on a dashboard. **Dashboard Requirements:** Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation. **Interactive Features Required:** The dashboard must include at least one of the following interactive features: * Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa * Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard 🔴 Answer: ○ Yes \[Next: Q9] ○ No \[⚠️ Cannot Proceed] *** ### Q9 🟡 Preferred - GenAI Automated Summaries **Main Question:** Does your solution enable users to generate work order summaries using Generative AI that can: **GenAI Summary Features:** * Transform rough notes taken by technicians into well-organised summaries * Write summaries that are concise and easy to understand **Example:** A technician's rough notes are transformed into a clear and concise report. 🟡 Answer: ○ Yes \[Next: Q10] ○ No \[Next: Q10] *** ### Q10 🟡 Preferred - AI Features **Main Question:** Does your solution incorporate AI in your core features and functions? 🟡 Answer: ○ Yes \[Next: Q11] ○ No \[Next: Q12] \-- ### Q11 🔴 Mandatory Follow-up - AI Features - Elaboration *This question appears only if you answered "Yes" to Q10* **Main Question:** Describe your AI feature and its benefits. Examples are: **AI Capabilities:** * Generate output, identify items, or provide recommendations based on training models to improve decision-making * Recognise text, images to shorten time taken for manual inputs of forms * Others, please specify Click "Yes" to confirm you have completed the instructions. 🔴 Answer: ○ Yes \[Next: Q12] ○ No \[⚠️ Cannot Proceed] **Text Elaboration Required:** \[Text Box for Description/Details] *** ### Q12 🔴 Mandatory - Business Data Extraction **Main Question:** Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV? 🔴 Answer: ○ Yes \[Next: Q13] ○ No \[⚠️ Cannot Proceed] *** ### Q13 🟡 Preferred - Personal Data Collection **Main Question:** Does your digital solution collect, use, disclose, process or dispose personal data? 🟡 Answer: ○ Yes \[Next: Q14] ○ No \[Next: Q16] \-- ### Q14 🔴 Mandatory Follow-up - Personal Data Protection *This question appears only if you answered "Yes" to Q13* **Main Question:** Can your solution demonstrate compliance with the following Personal Data Protection requirements? **Compliance Requirements:** Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020). To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at . 🔴 Answer: ○ Yes \[Next: Q15] ○ No \[⚠️ Cannot Proceed] \-- ### Q15 🔴 Mandatory Follow-up - Vulnerability Assessment/Penetration Testing (VA/PT) *This question appears only if you answered "Yes" to Q13* **Main Question:** Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months? The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities. **Submission Requirements:** Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications. If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope. **Qualified Third-Party Requirements:** Qualified third-party refers to: CREST-certified companies \[ ] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications. Click "Yes" to confirm you have completed the instructions. 🔴 Answer: ○ Yes \[Next: Q16] ○ No \[⚠️ Cannot Proceed] **Date of Issue Required:** \[Date Field] **Upload Supporting Document Required:** \[File Upload] *** ### Q16 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM) **Main Question:** Are you the Product Principal of the solution that you are submitting for pre-approval? 🟡 Answer: ○ Yes \[Next: Q17] ○ No \[Next: Q19] \-- ### Q17 🟡 Preferred - CEM for Product Principal *This question appears only if you answered "Yes" to Q16* **Main Question:** Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval? **Compliance Note:** Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory. **Reference:** For more information on Cyber Essentials mark, please refer to 🟡 Answer: ○ Yes \[Next: Q18] ○ No \[Assessment Finished] \-- ### Q18 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration *This question appears only if you answered "Yes" to Q17* **Main Question:** Please specify the following information: **Required Information:** * The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors * The cybersecurity certification the organisation has met * The scope of the certification Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field. Click "Yes" to confirm you have completed the instructions. 🔴 Answer: ○ Yes \[Assessment Finished] ○ No \[⚠️ Cannot Proceed] **Text Elaboration Required:** \[Text Box for Description/Details] **Date of Issue Required:** \[Date Field] **Upload Supporting Document Required:** \[File Upload] \-- ### Q19 🟡 Preferred - CEM for Resellers *This question appears only if you answered "No" to Q16* **Main Question:** Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval? **Compliance Note:** Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory. **Reference:** For more information on Cyber Essentials mark, please refer to 🟡 Answer: ○ Yes \[Next: Q20] ○ No \[Assessment Finished] \-- ### Q20 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration *This question appears only if you answered "Yes" to Q19* **Main Question:** Please specify the following information: **Required Information:** * The cybersecurity certification the organisation has met * The scope of the certification Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field. Click "Yes" to confirm you have completed the instructions. 🔴 Answer: ○ Yes \[Assessment Finished] ○ No \[⚠️ Cannot Proceed] **Text Elaboration Required:** \[Text Box for Description/Details] **Date of Issue Required:** \[Date Field] **Upload Supporting Document Required:** \[File Upload] {% hint style="info" %} **Preparing for submission?** Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. [Contact us](https://form.gov.sg/68117f6fa667a54847523fd2) if you need help. {% endhint %}