Field service management
Optimise mobile workforce operations by coordinating technician scheduling, work order tracking, and customer communications. The system streamlines maintenance and repair services, enabling efficient dispatch, real-time job status updates, and service delivery management.
Please review all requirements. Your solution must meet all 🔴 mandatory requirements to qualify.
20.01🔴
Work Order Management and Scheduling Does your solution enable users to manage work order and technicians with features such as: 1. creating, assigning and tracking work orders from initiation to completion, including details such as customer information, job location, required skills and equipment, priority level, etc. 2. scheduling technicians based on their profile such as skill level, availability or proximity to the job. [e.g., A manager assigns a technician to a high-priority job based on proximity and skill set.]
20.02
Work Order Automation using IoT Does your solution provide integration with IoT sensors to trigger work orders and enable dynamic maintenance scheduling? [e.g., An IoT sensor detects a malfunction in equipment and automatically generates a work order for repair.]
20.03🔴
Mobile Access Does your solution provide a mobile app that can be installed on technicians' mobile devices to access the following functions: 1. receive push notifications and view work orders; 2. update job status with digital record such as text, e-signature, images and videos; 3. allow data entry during offline mode and automatically sync data to cloud once online. [e.g., A technician updates job status with photos and e-signature while offline, which syncs once back online.]
20.04
Client, Site & Contract Management Does your solution centralise customer data and site information and manage contracts with features such as: 1. contract expiry tracking for proactive renewal management with automated reminders; 2. site hierarchy management that enables creation of detailed structures (e.g. buildings, levels, rooms) for technicians to locate assets during service calls; [e.g., A site manager receives automated reminders for contract renewals.]
20.05
HR System Payroll Automation Does your solution allow integration with third party HR systems to facilitate payrolls? [e.g., Payroll data is automatically updated from the HR system.]
20.06
Integration with Inventory Management System Does your solution allow integration with third party inventory management systems to keep track and update stock for on site job? [e.g., Inventory levels are updated in real-time after job completion.]
20.07
Asset Management Does your solution enable users to maintain a comprehensive asset register that allows for capturing equipment attributes, installation sites, lifecycle data and attached documents (such as technical manuals, drawings, photos)? [e.g., An asset manager accesses lifecycle data and technical manuals for maintenance planning.]
20.08🔴
Dashboard and Reporting Does your solution provide Dashboard and Reporting capabilities which can perform the following functions: 1. shows overall real-time monitoring of job status, technician availability and current locations, scheduling status, attendance and overtime report 2. generation of attendance, jobsite (hours spent, type of job done) report [e.g., A manager reviews real-time job status and technician availability on a dashboard.]
20.09
Automated report using GenAI Does your solution enable users to generate work order summaries using Generative AI that should be able to: 1. transform rough notes taken by technicians into well-organised summaries 2. write summaries that are concise and easy to understand [e.g., A technician's rough notes are transformed into a clear and concise report.]
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