Cross Border E-Commerce Packages
Provide third-party services to set up a presence on overseas online B2B or B2C marketplaces, handle the end-to-end e-commerce operations such as order management and customer service, and provide business advisory to the SMEs.
Instructions
This page helps you prepare "Solution Requirements" section in Vendor Management Portal and you will see the exact questions and flow.
🔴 Mandatory questions: Must answer "Yes" to continue
🟡 Preferred questions: Can answer either way and continue
Follow the question flow as indicated
Q1 🔴 Mandatory - SME Cross-Border e-Commerce Readiness Analysis
Main Question: Does your service include a robust methodology for the assessment of SME's current state of products competitiveness or product portfolio, digital presence and capabilities, and readiness for cross-border e-commerce in consultation with the SME?
Use Case Example: For a Singapore F&B brand that wishes to expand overseas, the service assesses the SME's readiness for overseas expansion by analysing product portfolio and market fit.
Submission Requirements:
Upload documentation to showcase the methodology or plan for business advisory and current state assessment applied to the 5HCs submitted. Do note that the documents submitted are to be vendors' benchmark for quality and track record.
Actual analyses and strategies to be submitted in the final project report as a chapter under "SME's cross-border e-commerce analysis" with the following: Assessment of SME's products competitiveness or product portfolio analysis; Assessment of SME's current digital presence and capabilities; Assessment of SME's readiness for cross-border e-commerce
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Upload Supporting Document Required: [File Upload]
Q2 🔴 Mandatory - Target Market Analysis
Main Question: Does your service provide a comprehensive overview of the target market(s) that includes: a. Assessments/reasons for the selection of the target market(s) and platform recommendation(s) b. Local e-commerce landscape c. Local consumer behaviour and preferences d. Competitor landscape analysis e. Guidance on compliance with local regulation and marketplace policies f. Assessment of SME's business needs and challenges in the target market(s)
Use Case Example: For a Singapore skincare brand that wishes to enter Thailand, the service provides detailed analysis of Thai FDA requirements for cosmetics, popular beauty marketplaces before recommending platform(s).
Submission Requirements:
Upload documentation to showcase the methodology or plan for business advisory and current state assessment applied to the 5HCs submitted. Do note that the documents submitted are to be vendors' benchmark for quality and track record.
Actual analyses and strategies to be submitted in the final project report as a chapter under "Market Analysis" with the above components a) to f).
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🔴 Mandatory - Cross-border E-commerce Strategy Development
Main Question: Does your service facilitate the development of a marketplace entry strategy that will help the SME generate sales from their e-store?
Key Strategy Components: a. Objectives b. Target Key Performance Indicators c. Proposed e-commerce platforms d. Proposed e-store/product positioning e. Pricing strategy f. Logistics and fulfilment approach g. Target audience, customer acquisition and marketing plans h. Digital assets to be created i. Budget breakdown j. Implementation timeline with key milestones
Submission Requirements:
Upload documentation to showcase the methodology or plan for business advisory and current state assessment applied to the 5HCs submitted. Do note that the documents submitted are to be vendors' benchmark for quality and track record.
Actual analyses and strategies to be submitted in the final project report as a chapter under "Cross-border E-commerce Strategy" with the above components a) to j).
🔴 Answer: ○ Yes [Next: Q4] ○ No [⚠️ Cannot Proceed]
Q4 🔴 Mandatory - Establish Overseas Marketplace Presence
Main Question: Does your service identify and establish a presence on at least one overseas marketplace and ensure that all services are tailored to the specific requirements and best practices of the chosen marketplace(s)?
Use Case Example: eStore creation on marketplaces such as Amazon, eBay, or Alibaba, etc.
Additional Requirements: List all the marketplaces that you can help an SME to onboard to.
🔴 Answer: ○ Yes [Next: Q5] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q5 🔴 Mandatory - Onboarding and Set-up Services
Main Question: Does your service deliver end-to-end onboarding and set-up including: a. Marketplace account creation and verification b. Initial product listing creation and content localisation c. e-Store design and marketing material creation d. Payment gateway setup e. Logistics partner integration
Use Case Example: The service comes with a complete setup of a e-store including product listings, shipping integration, and payment setup that is in the language of the target market, optimised for the selected platform and complies with the marketplace policies and guidelines.
Important Notes:
This solution is targeted at SMEs with domestic e-commerce presence and intend to market their products/services in overseas marketplaces.
Service delivered to be submitted in the final project report as a chapter under "E-commerce set-up and management" with the following: Document proof of e-commerce set-up and presence within the overseas marketplace: This should include (1) screenshot of the e-store with live product listings, (2) screenshot of utilisation and management of digital marketing tools, (3) e-store live url and (4) screenshot of customer service management (e.g. customer chats, enquiry management). Document proof of digital assets creation (e.g. campaigns collateral, product listings, e-store banners).
🔴 Answer: ○ Yes [Next: Q6] ○ No [⚠️ Cannot Proceed]
Q6 🔴 Mandatory - Channel Management
Main Question: Does your service provide ongoing operational support that complies with marketplace-required service levels including: a. Manage daily orders (e.g., Monitor incoming orders and inform the SME promptly) b. Manage digital assets (e.g. Regularly update and refresh digital content) c. Manage product postings (e.g., Monitor and adjust product listings based on performance analytics) d. Monitor inventory levels (e.g., Manage stock allocation during campaigns) e. Manage customer services (e.g., Respond to inquiries and informs the SME of returns and refunds requests)
Important Notes:
Management of local e-commerce stores will not be supported.
Review of channel management support to be submitted in the final project report as a chapter under "Review and recommendations" with the following: Performance review: This should include screenshots of sales performance/report from the Seller Centre (or equivalent) of each e-commerce channel; Recommendations; Signed declaration the relevant accounts (e.g. e-commerce platform accounts), digital assets and strategy documents were handed over.
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Q7 🟡 Preferred - Marketing Campaign Management
Main Question: Can your service help businesses create and execute targeted marketing campaigns with segmentation, scheduling, and message creation templates?
Use Case Example: The service implements and manages promotional campaigns, SEO, and PPC advertising. Users can use templates or customise campaign messages for regular customers.
Important Note: Message charges (via SMS, social media, instant messaging platform (e.g. WhatsApp), etc.) will not be supported under the grant.
🟡 Answer: ○ Yes [Next: Q8] ○ No [Next: Q8]
Q8 🔴 Mandatory - Dashboards and Reports
Main Question: Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution?
Technical Requirements: Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation. The dashboard must include at least one of the following interactive features: Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard
🔴 Answer: ○ Yes [Next: Q9] ○ No [⚠️ Cannot Proceed]
Q9 🔴 Mandatory - System Integration & Connectivity
Main Question: Can your solution seamlessly integrate with external systems using open APIs to support functionalities such as deliveries, order processing, and data synchronisation?
Use Case Example: The e-store integrates with the SME's inventory management system, ensuring that the inventory level is synced across different channels.
Additional Requirements: List the available integrations.
🔴 Answer: ○ Yes [Next: Q10] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q10 🔴 Mandatory - Cloud and Multi-Device Accessibility
Main Question: Does your solution allow for cloud-based, mobile-based, and/or web-based usage?
🔴 Answer: ○ Yes [Next: Q11] ○ No [⚠️ Cannot Proceed]
Q11 🟡 Preferred - Automated Product Translation and Localisation
Main Question: Can the system use AI to automatically translate and localise product content for different markets?
Use Case Example: The solution automatically translates product descriptions from English to Thai, Bahasa Indonesia, and Vietnamese while maintaining appropriate cultural context and marketplace-specific terminology
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q12]
Q12 🟡 Preferred - Marketing Content Generation
Main Question: Can your solution leverage Generative AI to customise and generate customer-bound messages for marketing campaigns?
Use Case Example: The system can automatically generate and/or recommend content for marketing campaigns, ensuring personalised and engaging communication
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q13]
Q13 🟡 Preferred - Price Optimisation
Main Question: Can the system provide pricing recommendations within marketplace limitations to suggest optimal pricing strategies across different marketplaces?
Use Case Example: The system analyses past sales performance and price points during marketplace campaigns to recommend pricing strategies that comply with platform rules.
🟡 Answer: ○ Yes [Next: Q14] ○ No [Next: Q14]
Q14 🟡 Preferred - Growth Recommendations
Main Question: Can your solution track and analyse data to provide strategic insights into the risks and the opportunities in real-time?
Use Case Example: Identifying products with high engagement but low conversion to improve on product offering or analysing commonly purchased item combinations to optimise marketing strategies.
🟡 Answer: ○ Yes [Next: Q15] ○ No [Next: Q15]
Q15 🟡 Preferred - AI Features
Main Question: Does your solution incorporate AI in your core features and functions?
🟡 Answer: ○ Yes [Next: Q16] ○ No [Next: Q17]
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Q16 🔴 Mandatory Follow-up - AI Features - Elaboration
This question appears only if you answered "Yes" to Q15
Main Question: Describe your AI feature and its benefits. Examples are: a. Generate output, identify items, or provide recommendations based on training models to improve decision-making b. Recognise text, images to shorten time taken for manual inputs of forms c. Others, please specify
Confirmation Requirement: Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q17] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q17 🔴 Mandatory - Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
🔴 Answer: ○ Yes [Next: Q18] ○ No [⚠️ Cannot Proceed]
Q18 🟡 Preferred - Personal Data Collection
Main Question: Does your digital solution collect, use, disclose, process or dispose personal data?
🟡 Answer: ○ Yes [Next: Q19] ○ No [Next: Q21]
Q19 🔴 Mandatory - Personal Data Protection
Main Question: Can your solution demonstrate compliance with the following Personal Data Protection requirements?
Compliance Requirements: Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020). To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at https://go.gov.sg/pdp.
🔴 Answer: ○ Yes [Next: Q20] ○ No [⚠️ Cannot Proceed]
Q20 🔴 Mandatory - Vulnerability Assessment/Penetration Testing (VA/PT)
Main Question: Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months? The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities.
Submission Requirements: Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications. If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope.
Qualified Third-Party Definition: CREST-certified companies [ https://www.crest-approved.org/members/] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications.
Confirmation Requirement: Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q21] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Q21 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q22] ○ No [Next: Q24]
Q22 🟡 Preferred - CEM for Product Principal
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Important Note: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory. For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q23] ○ No [Assessment Finished]
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Q23 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q22
Main Question: Please specify the following information: i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification
Additional Requirements: Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Confirmation Requirement: Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Q24 🟡 Preferred - CEM for Resellers
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Important Note: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory. For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q25] ○ No [Assessment Finished]
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Q25 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q24
Main Question: Please specify the following information: i. The cybersecurity certification the organisation has met ii. The scope of the certification
Additional Requirements: Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Confirmation Requirement: Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
Preparing for submission?
Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.
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