Automated Order Management
Enables seamless customer order capturing and fulfillment via various mobile messaging platforms by automatically capturing and converting natural language text and/or voice orders directly into digital sales orders and automatically keeping customers updated on their orders.
Q1 🔴 Mandatory - Order Capturing and Fulfillment via Mobile Messaging Platforms (Text Message)
Main Question: Can your solution capture free-form, unstructured text message customer orders automatically via any mobile messaging platforms (e.g. Whatsapp, Text Messaging (SMS), Telegram, etc.), convert them into structured order records with the relevant customer details, and facilitate the processing of the order?
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Q2 🔴 Mandatory - Order Capturing and Fulfillment via Structured Documents
Main Question: Can your solution capture structured customer orders (e.g. PDF or XLS purchase orders with fixed information fields, etc.), convert them into structured order records with the relevant customer details, and facilitate the processing of the order?
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🟡 Preferred - Order Capturing via Voice Messages
Main Question: Can your solution capture free-form, unstructured voice message customer orders automatically via any mobile messaging platforms (e.g. Whatsapp, Text Messaging (SMS), Telegram, etc.), convert them into structured order records with the relevant customer details, and facilitate the processing of the order?
🟡 Answer: ○ Yes [Next: Q4] ○ No [Next: Q4]
Q4 🟡 Preferred - Language(s) Supported
Main Question: Other than English, does your solution support any other language(s)?
🟡 Answer: ○ Yes [Next: Q5] ○ No [Next: Q6]
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Q5 🔴 Mandatory Follow-up - Language(s) Supported - Elaboration
This question appears only if you answered "Yes" to Q4
Main Question: What other language(s) does your solution support?
🔴 Answer: ○ Yes [Next: Q6] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q6 🔴 Mandatory - Centralised Order Management
Main Question: Does your solution centralise all customer conversations and allow for ease of reference between the point-of-order (e.g.text chat, voice chat, etc.) and the customer order created in the system?
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Q7 🔴 Mandatory - Inventory and Pricing Configuration
Main Question: Does your solution allow for the creation and maintenance of a database of SKUs, with differentiated pricing and Units of Measure (UOM) allowed for different level/tiering of customers?
🔴 Answer: ○ Yes [Next: Q8] ○ No [⚠️ Cannot Proceed]
Q8 🟡 Preferred - Customer Analytics
Main Question: Does your solution allow for the classification of customers, analyse their purchase patterns and provide relevant recommendations and/or notifications?
🟡 Answer: ○ Yes [Next: Q9] ○ No [Next: Q9]
Q9 🟡 Preferred - Receipt and/or Delivery Note Generation
Main Question: Can your solution generate a receipt note and/or delivery note generation, for any customer order?
🟡 Answer: ○ Yes [Next: Q10] ○ No [Next: Q10]
Q10 🟡 Preferred - Software Integration
Main Question: Can your solution integrate with other relevant solutions (e.g. Inventory, Sales, Finance, etc.), to ensure a seamless information flow?
🟡 Answer: ○ Yes [Next: Q11] ○ No [Next: Q11]
Q11 🟡 Preferred - AI Features
Main Question: Does your solution incorporate AI in your core features and functions?
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q13]
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Q12 🔴 Mandatory Follow-up - AI Features - Elaboration
This question appears only if you answered "Yes" to Q11
Main Question: Describe your AI feature and its benefits. Examples are:
Technical Requirements: a. Generate output, identify items, or provide recommendations based on training models to improve decision-making b. Recognise text, images to shorten time taken for manual inputs of forms c. Others, please specify
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q13] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q13 🔴 Mandatory - Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
Scope Requirements: (e.g., Users can export data from the digital solution into CSV format for integration with third-party analytics tools or convert records into XLSX for detailed reporting, documentation, or compliance purposes)
🔴 Answer: ○ Yes [Next: Q14] ○ No [⚠️ Cannot Proceed]
Q14 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q15] ○ No [Next: Q17]
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Q15 🟡 Preferred - CEM for Product Principal
This question appears only if you answered "Yes" to Q14
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Requirements: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q16] ○ No [Assessment Finished]
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Q16 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q15
Main Question: Please specify the following information:
Submission Requirements: i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
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Q17 🟡 Preferred - CEM for Resellers
This question appears only if you answered "No" to Q14
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Requirements: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q18] ○ No [Assessment Finished]
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Q18 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q17
Main Question: Please specify the following information:
Submission Requirements: i. The cybersecurity certification the organisation has met ii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Date of Issue Required: [Date Field]
Upload Supporting Document Required: [File Upload]
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