Data Mining & Analytics (Centre Operations)
Help preschool operators analyse daily operational data. The system provides insights into parent preferences, predicts student dropout rates, and enables family profiling, supporting data-driven decisions for improved business management.
Instructions
This page helps you prepare "Solution Requirements" section in Vendor Management Portal and you will see the exact questions and flow.
🔴 Mandatory questions: Must answer "Yes" to continue
🟡 Preferred questions: Can answer either way and continue
Follow the question flow as indicated
Q1 🔴 Mandatory - Cloud and Multi-Device Accessibility
Main Question: Does your solution allow for cloud-based, mobile-based, and/or web-based usage?
🔴 Answer: ○ Yes [Next: Q2] ○ No [⚠️ Cannot Proceed]
Q2 🔴 Mandatory - Parent Management Insights
Main Question: Does your solution provide data mining and analytics capabilities for preschool centre operations, including:
Scope Requirements: a. Parent Management (Help centres better understand parents' preferences for communication, enrolment, payment, online Home-Based Learning (HBL) content development, etc.)
Examples: i. Ability to prospect parent communication content, mode, frequency, etc based on their historical preference, viewing habits, responses made. ii. Use AI (if applicable) to forecast dropout rates to prepare the centre for replacement intake iii. Ability to profile parents and grandparents based on income, residence type, etc.
🔴 Answer: ○ Yes [Next: Q3] ○ No [⚠️ Cannot Proceed]
Q3 🟡 Preferred - Staff Management Insights
Main Question: Does your solution provide data mining and analytics capabilities for preschool centre operations, including:
Scope Requirements: b. Staff Management (Identify behaviour and trends associated with staff with a focus on educators, centre leaders as the workforce, staff retention, smarter deployment, delegation of workload, etc.)
Examples: i. Ability to perform Staff Profiling to increase retention and better identify traits of prospective applicants (based on data points like distance from home to workplace, employment history, age, past employers, expected salaries, etc).
Secondary data points can include:
Track staffs' duration in service
Monitor performance charts over the course of service
Generate Recommendation/Forecast by AI (if applicable) on possible secondary duties which tap on staff's strength, passion areas based on the above
Assess Workload (i.e. special assignments and projects)
ii. Automated data for industry benchmarking if specific operators want to share selected information
🟡 Answer: ○ Yes [Next: Q4] ○ No [Next: Q4]
Q4 🟡 Preferred - Health and Safety Management Insights
Main Question: Does your solution provide data mining and analytics capabilities for preschool centre operations, including:
Scope Requirements: c. Health and Safety Management (Enhance centre health and safety management capabilities (e.g. infectious disease seasonal patterns, cleaning and disinfection planning/scheduling, visitor management etc based on data like MC rates, infection occurrences, attendance and temperature records, areas and objects with high touchpoints, etc))
Examples: i. Ability to provide reminders and checklists for self-checks on health and safety indicators ii. Ability to provide centralised interface to communicate centre's health and safety matters iii. Ability to provide data-mine pertinent indicators (if applicable) to co-relate on health areas (e.g. MC, infection occurrence, MOH data, health and safety servicing activities)
🟡 Answer: ○ Yes [Next: Q5] ○ No [Next: Q5]
Q5 🟡 Preferred - Finance Management Insights
Main Question: Does your solution provide data mining and analytics capabilities for preschool centre operations, including:
Scope Requirements: d) Finance Management (Enhance financial planning e.g. budgetary and reinvestment of productivity gains based on data like past purchase patterns for bulk services, groceries, ancillary expenses on staff uniforms, stationery, manpower savings, etc.)
🟡 Answer: ○ Yes [Next: Q6] ○ No [Next: Q6]
Q6 🔴 Mandatory - Data Preparation
Main Question: Does your solution have the capability to:
Technical Requirements: a. Import, clean and prepare data for analysis? b. Aggregate data from multiple sources (at least two and have the ability to include third-party data sources) of different functions (e.g. CRM - parents, HR, Finance, Preschool centre operations) if applicable
🔴 Answer: ○ Yes [Next: Q7] ○ No [⚠️ Cannot Proceed]
Q7 🟡 Preferred - Predictive Analytics Capabilities
Main Question: Does your solution have the capability to predict data such as marketing responses, business trends, secure data mining, or geospatial analysis?
🟡 Answer: ○ Yes [Next: Q8] ○ No [Next: Q8]
Q8 🟡 Preferred - System Integration and Connectivity
Main Question: Does your solution provide connectors or prebuilt integration tools to integrate with other enterprise applications?
🟡 Answer: ○ Yes [Next: Q9] ○ No [Next: Q9]
Q9 🔴 Mandatory - Dashboards and Reports Formatting
Main Question: Does your solution allow the user to present the analytics and reports in different formats (e.g. graphs, tabular formats, etc.) for key business areas including but not limited to child matters, HR, centre information and parent information?
Technical Requirements: Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users analyse data through data visualisation.
Interactive Features Required: The dashboard must include at least one of the following interactive features: Option 1: Interactive charts/graphs that allow users to interact with one chart and apply that interaction as a filter to other charts on the dashboard, and vice versa Option 2: At least three common filters/slicers applicable to ALL charts/graphs on the same dashboard
🔴 Answer: ○ Yes [Next: Q10] ○ No [⚠️ Cannot Proceed]
Q10 🟡 Preferred - Machine Learning Capabilities
Main Question: Does your solution incorporate machine learning capabilities?
🟡 Answer: ○ Yes [Next: Q11] ○ No [Next: Q11]
Q11 🟡 Preferred - Technical Support Services
Main Question: Does your solution include offering support services to support preschools on the above requirements such as technical support, etc?
🟡 Answer: ○ Yes [Next: Q12] ○ No [Next: Q12]
Q12 🟡 Preferred - Integration with Existing Systems
Main Question: Is your solution currently integrated with the pre-schools' existing IT systems?
🟡 Answer: ○ Yes [Next: Q13] ○ No [Next: Q14]
--
Q13 🔴 Mandatory Follow-up - Integration with Existing Systems - Elaboration
This question appears only if you answered "Yes" to Q12
Main Question: Briefly describe the integrations currently available with the pre-schools' IT systems.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q14] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q14 🟡 Preferred - AI Powered Analytics Platform
Main Question: Does your solution have any analytics-related AI features?
🟡 Answer: ○ Yes [Next: Q15] ○ No [Next: Q16]
--
Q15 🔴 Mandatory Follow-up - AI Powered Analytics Platform - Elaboration
This question appears only if you answered "Yes" to Q14
Main Question: Describe your analytics-related AI features. Examples are:
Examples: a. Provide forecasting analytics (e.g. decision trees, segmentation, regression) b. Derive consolidated insights that are actionable to improve centre operations (e.g. improved staff retention, better communication with parents, maximising productivity gains, optimising learning outcomes, reducing wastage, etc.) c. Obtain predictive insights on areas like health and safety management, optimise manpower deployment to improve churn rate and forecast staff turnover and employee performance as described in requirement 3 d. Predict trends such as marketing responses, business directions, secure data mining, or geospatial analysis incorporating public data points e. Others, please specify
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q16] ○ No [⚠️ Cannot Proceed]
Text Elaboration Required: [Text Box for Description/Details]
Q16 🔴 Mandatory - Business Data Extraction
Main Question: Can your solution enable SMEs to efficiently extract business data in various discrete formats such as CSV, XLSX, XML, and TSV?
🔴 Answer: ○ Yes [Next: Q17] ○ No [⚠️ Cannot Proceed]
Q17 🔴 Mandatory - Personal Data Protection
Main Question: Can your solution demonstrate compliance with the following Personal Data Protection requirements?
Compliance Requirements: Digital solutions that collect, use, disclose, process or dispose personal data should incorporate features that support the obligations under the Personal Data Protection Act (2020).
To comply with this requirement, you MUST complete the Personal Data Protection Requirements form at https://go.gov.sg/pdp.
🔴 Answer: ○ Yes [Next: Q18] ○ No [⚠️ Cannot Proceed]
Q18 🔴 Mandatory - Vulnerability Assessment/Penetration Testing (VA/PT)
Main Question: Has your solution undergone a comprehensive security vulnerability assessment/penetration testing (VA/PT) conducted by a qualified third-party within the last 12 months? The scope of the VA/PT must cover network security; application security; data protection measures and access control (if applicable); API security testing (if applicable); Cloud security configuration review (if applicable). Specifically, for web application security, the scope must cover minimally all OWASP Top 10 vulnerabilities.
Submission Requirements: Please submit the VA/PT report (dated maximum 1 year from the checklist submission date). The VA/PT Report must include Executive summary; Detailed findings and risk ratings; Remediation recommendations; Evidence of vulnerability fixes or mitigation plans; Testing methodology used; Scope of assessment; Assessor's qualifications and certifications.
If you are the reseller of the solution, please obtain the VA/PT report from your product principal. SOC 2 Type II report can be accepted if the detailed technical vulnerability assessment results are part of the SOC2 Type II scope.
Note: [1] Qualified third-party refers to: CREST-certified companies [ https://www.crest-approved.org/members/] or companies with security professional with relevant CREST certifications; Security professionals with recognised certifications such as: Offensive Security Certified Professional (OSCP); EC-Council Certified Penetration Testing Professional (CPENT); GIAC Penetration Tester (GPEN); or other equivalent industry-recognised certifications.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Next: Q19] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field] Upload Supporting Document Required: [File Upload]
Q19 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)
Main Question: Are you the Product Principal of the solution that you are submitting for pre-approval?
🟡 Answer: ○ Yes [Next: Q20] ○ No [Next: Q22]
Q20 🟡 Preferred - CEM for Product Principal
Main Question: Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Information: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q21] ○ No [Assessment Finished]
--
Q21 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration
This question appears only if you answered "Yes" to Q20
Main Question: Please specify the following information:
Required Information: i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors ii. The cybersecurity certification the organisation has met iii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field] Upload Supporting Document Required: [File Upload]
Q22 🟡 Preferred - CEM for Resellers
Main Question: Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?
Additional Information: Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.
Note: For more information on Cyber Essentials mark, please refer to https://www.csa.gov.sg/cyber-essentials/
🟡 Answer: ○ Yes [Next: Q23] ○ No [Assessment Finished]
--
Q23 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration
This question appears only if you answered "Yes" to Q22
Main Question: Please specify the following information:
Required Information: i. The cybersecurity certification the organisation has met ii. The scope of the certification
Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.
Click "Yes" to confirm you have completed the instructions.
🔴 Answer: ○ Yes [Assessment Finished] ○ No [⚠️ Cannot Proceed]
Date of Issue Required: [Date Field] Upload Supporting Document Required: [File Upload]
Preparing for submission?
Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. Contact us if you need help.
Last updated