# Backup

Create and maintain copies of data to ensure its availability in the event of data loss, corruption or system failures. The solutions play a critical role in data protection, disaster recovery and business continuity by enabling the restoration of critical information and resources. Such solutions help organisations to meet a subset of the requirements in the "Secure/Protect" category of CSA Cyber Essentials.

**Instructions**

* This page helps you prepare "*Solution Requirements*" section in Vendor Management Portal and you will see the exact questions and flow.
* 🔴 **Mandatory questions:** Must answer "Yes" to continue
* 🟡 **Preferred questions:** Can answer either way and continue
* Follow the question flow as indicated

### Q1 🔴 Mandatory - Business Data Backup

**Main Question:** Does your solution enable the organisation to back up essential business information (e.g. financial data, business transactions) from organisation's systems and keep them separate and isolated from the operating environment?

🔴 **Answer:** ○ Yes \[Next: Q2] ○ No \[⚠️ Cannot Proceed]

***

### Q2 🔴 Mandatory - Backup Frequency Configuration

**Main Question:** Does your solution enable the organisation to configure the frequency of backups to align to its business requirements?

🔴 **Answer:** ○ Yes \[Next: Q3] ○ No \[⚠️ Cannot Proceed]

***

### Q3 🔴 Mandatory - Backup Protection

**Main Question:** Does your solution support the protection of backups from unauthorised access and restrict access to authorised personnel only?

🔴 **Answer:** ○ Yes \[Next: Q4] ○ No \[⚠️ Cannot Proceed]

***

### Q4 🟡 Preferred - Cybersecurity Product Certification

**Main Question:** Has your solution undergone cybersecurity product certification?

🟡 **Answer:** ○ Yes \[Next: Q5] ○ No \[Next: Q6]

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### Q5 🔴 Mandatory Follow-up - Cybersecurity Product Certification - Elaboration

*This question appears only if you answered "Yes" to Q4*

**Main Question:** Please list all relevant cybersecurity certifications (e.g. Common Criteria (CC) or similar).

Click "Yes" to confirm you have completed the instructions.

🔴 **Answer:** ○ Yes \[Next: Q6] ○ No \[⚠️ Cannot Proceed]

**Text Elaboration Required:** \[Text Box for Description/Details]

***

### Q6 🔴 Mandatory - Professional Services Provision

**Main Question:** Does your company provide the following professional services:

**Service Requirements:** a. Installation and configuration\
b. Documentation of key deployment information of the solution\
c. Briefing for solution handover to customer

🔴 **Answer:** ○ Yes \[Next: Q7] ○ No \[⚠️ Cannot Proceed]

***

### Q7 🔴 Mandatory - Dashboards and Reports

**Main Question:** Can your solution provide dashboards and reporting capabilities to track key metrics, user interactions, operational performance, or other relevant data insights across your digital solution?

**Technical Requirements:** Your digital solution should have one or more dashboards that provide an at-a-glance overview of key metrics/indicators with at least 4 charts/graphs to help users monitor, track and report cyber threats across networks and systems through data visualisation.

🔴 **Answer:** ○ Yes \[Next: Q8] ○ No \[⚠️ Cannot Proceed]

***

### Q8 🟡 Preferred - AI Features

**Main Question:** Does your solution incorporate AI in your core features and functions?

🟡 **Answer:** ○ Yes \[Next: Q9] ○ No \[Next: Q10]

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### Q9 🔴 Mandatory Follow-up - AI Features - Elaboration

*This question appears only if you answered "Yes" to Q8*

**Main Question:** Describe your AI feature and its benefits. Examples are:

**Feature Examples:** a. Generate output, identify items, or provide recommendations based on training models to improve decision-making\
b. Recognise text, images to shorten time taken for manual inputs of forms\
c. Others, please specify

Click "Yes" to confirm you have completed the instructions.

🔴 **Answer:** ○ Yes \[Next: Q10] ○ No \[⚠️ Cannot Proceed]

**Text Elaboration Required:** \[Text Box for Description/Details]

***

### Q10 🟡 Preferred - Cybersecurity Compliance - Cyber Essentials Mark (CEM)

**Main Question:** Are you the Product Principal of the solution that you are submitting for pre-approval?

🟡 **Answer:** ○ Yes \[Next: Q11] ○ No \[Next: Q13]

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### Q11 🟡 Preferred - CEM for Product Principal

*This question appears only if you answered "Yes" to Q10*

**Main Question:** Has your organisation achieved CSA Cyber Essentials for ICT Vendor Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?

**Compliance Requirements:** Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.

**Reference Information:** Note: For more information on Cyber Essentials mark, please refer to <https://www.csa.gov.sg/cyber-essentials/>

🟡 **Answer:** ○ Yes \[Next: Q12] ○ No \[Assessment Finished]

\--

### Q12 🔴 Mandatory Follow-up - CEM for Product Principal - Elaboration

*This question appears only if you answered "Yes" to Q11*

**Main Question:** Please specify the following information:

**Submission Requirements:** i. The certificate demonstrating your organisation has attained Cyber Essentials for ICT Vendors\
ii. The cybersecurity certification the organisation has met\
iii. The scope of the certification

Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.

Click "Yes" to confirm you have completed the instructions.

🔴 **Answer:** ○ Yes \[Assessment Finished] ○ No \[⚠️ Cannot Proceed]

**Text Elaboration Required:** \[Text Box for Description/Details]\
**Date of Issue Required:** \[Date Field]\
**Upload Supporting Document Required:** \[File Upload]

***

### Q13 🟡 Preferred - CEM for Resellers

**Main Question:** Has your organisation achieved CSA Cyber Essentials Mark certification or equivalent recognised cybersecurity certifications (including but not limited to Cyber Trust Mark or ISO27001) that validate the implementation of appropriate security controls against common cyber threats in your organisation and the solution you are submitting for pre-approval?

**Compliance Requirements:** Vendors are encouraged to comply at application and are required to meet this requirement by the Annual Review, where it will be assessed as mandatory.

**Reference Information:** Note: For more information on Cyber Essentials mark, please refer to <https://www.csa.gov.sg/cyber-essentials/>

🟡 **Answer:** ○ Yes \[Next: Q14] ○ No \[Assessment Finished]

\--

### Q14 🔴 Mandatory Follow-up - CEM for Resellers - Elaboration

*This question appears only if you answered "Yes" to Q13*

**Main Question:** Please specify the following information:

**Submission Requirements:** i. The cybersecurity certification the organisation has met\
ii. The scope of the certification

Please also upload a copy of the Certification and indicate the Certification Issuance Date in the date field.

Click "Yes" to confirm you have completed the instructions.

🔴 **Answer:** ○ Yes \[Assessment Finished] ○ No \[⚠️ Cannot Proceed]

**Text Elaboration Required:** \[Text Box for Description/Details]\
**Date of Issue Required:** \[Date Field]\
**Upload Supporting Document Required:** \[File Upload]

{% hint style="info" %}
**Preparing for submission?**

Your submission should contain screenshots and write-ups that clearly demonstrate compliance with each mandatory requirement sub-point. [Contact us](https://form.gov.sg/68117f6fa667a54847523fd2) if you need help.&#x20;
{% endhint %}